What is TOMTOM offering as a permanent fix for 550 black screen and random rotation — TomTom Community

What is TOMTOM offering as a permanent fix for 550 black screen and random rotation

GlobalwandererGlobalwanderer Posts: 4 [Apprentice Traveler]
Any absolute clear fixes now offered?

Answers

  • VikramKVikramK Posts: 10,203 Moderator
    Hi @Globalwanderer

    Welcome to the community!

    Have you locked the screen orientation to prevent the auto rotation? See user manual

    After locking the orientation could you confirm if the device still shows a black screen during navigation?

    Thanks, Vikram
  • GlobalwandererGlobalwanderer Posts: 4 [Apprentice Traveler]
    Sorry why would I want to lock autorotate? I rotate it depending on needing wider view or road ahead. Locking autorotate it might as well not provide the rotation feature. I am looking for a proper fix addressing what ever is causing the firmware/software to assume the screen had rotated 90deg.

  • GlobalwandererGlobalwanderer Posts: 4 [Apprentice Traveler]
    I have been a loyal TT owner for many years since early go series and been very happy with paying a premium price for bike specific GPS but if TT are going to ignore fundamental product defects then perhaps it's time to invoke my final customer rights and go elsewhere. is this product fit for purpose?
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