Do all rider 550's support hands free

Benny748 Registered Users Posts: 2
New Seeker
My Rider 550 does not have a Hands free calling option listed in the Bluetooth menu. When I get an incoming call the green & red phone icons appear on the screen along with the caller ID. Selecting the green button,or the red, does nothing. I can answer the call via my Sena headset button. The Bluetooth menu shows both my Galaxy S9 and my Sena headset as paired devices. I purchased the tom tom in the Netherlands and am wondering if Hands Free is not supported by my version


  • VikramK
    VikramK Administrators Posts: 14,307
    Hi @Benny748

    Welcome to the community!

    The RIDER 550 supports hands-free calling, see user guide

    Could you do a soft reset and check again, please?

    Another helpful video explaining the process-

    Thanks, Vikram
  • Benny748
    Benny748 Registered Users Posts: 2
    New Seeker
    Unfortunately this made no difference. I still cannot answer phone calls via my Tom tom 550 even though the phone Icons and the caller ID appear on the screen

    Thanks anyway
  • marco.reusel
    marco.reusel Registered Users Posts: 7
    Master Explorer
    You're not the only one with this problem. Mine also doesn't work. It didn't on my galaxy S9, and not on my new galaxy s20.
  • lucadelo
    lucadelo Registered Users Posts: 4
    Apprentice Traveler
    I have the same problem, i do not have handsfree menu under the Bluetooth menu.
    Someone found a fix?
  • TigerRider
    TigerRider Registered Users Posts: 179
    Exalted Navigator
    They must have broken it when they made it better. All worked great on my Rider 2.

    I really miss my old Rider 2..