Do all rider 550's support hands free — TomTom Community

Do all rider 550's support hands free

Benny748Benny748 Posts: 2 [New Seeker]
My Rider 550 does not have a Hands free calling option listed in the Bluetooth menu. When I get an incoming call the green & red phone icons appear on the screen along with the caller ID. Selecting the green button,or the red, does nothing. I can answer the call via my Sena headset button. The Bluetooth menu shows both my Galaxy S9 and my Sena headset as paired devices. I purchased the tom tom in the Netherlands and am wondering if Hands Free is not supported by my version


  • VikramKVikramK Posts: 11,565 Moderator
    Hi @Benny748

    Welcome to the community!

    The RIDER 550 supports hands-free calling, see user guide

    Could you do a soft reset and check again, please?

    Another helpful video explaining the process-

    Thanks, Vikram
  • Benny748Benny748 Posts: 2 [New Seeker]
    Unfortunately this made no difference. I still cannot answer phone calls via my Tom tom 550 even though the phone Icons and the caller ID appear on the screen

    Thanks anyway
  • marco.reuselmarco.reusel Posts: 6 [Master Explorer]
    You're not the only one with this problem. Mine also doesn't work. It didn't on my galaxy S9, and not on my new galaxy s20.
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