Live Services Expiring Soon

SLKONI

Hi
I just bought a TomTom GO Premium and thought it had Lifetime Maps & Live Traffic but machine is saying services are expiring soon. How do I sort this out?
Thanks

VikramK

Hi @SLKONI

Welcome to the community!

We have asked our team to fix the services for your GO PREMIUM devices, please do a soft reset and check for updates-



Regards,
Vikram

DougLap

Hi @SLKONI

During the current situation with many working from home some accounts are taking longer to sort out than normal..

Hopefully @VikramK will pick this up tomorrow and sort your account out so you get the Map updates etc. Look back later.

Doug.

SLKONI

Thanks I'll check back tomorrow

VikramK

Hi @SLKONI

Welcome to the community!

We have asked our team to fix the services for your GO PREMIUM devices, please do a soft reset and check for updates-



Regards,
Vikram

Ttin612

Hi, last year I've purchased live traffic and it updated automatically, this year I am trying to purchase same and its not compatible, I have accidentally purchased map-which I do not require. Trying to contact tom-tom but they r very busy which is understandable. Don't know what to do. Can someone please help.

DougLap

Hi @Ttin612

In the current difficulties with many working from home there are no Phone lines available. Here is a link to help you to contact Customer Support in the meantime.

https://discussions.tomtom.com/en/discussion/1124472/contacting-customer-services/p1

Doug

Ttin612

DougLap wrote: »

Hi @Ttin612

In the current difficulties with many working from home there are no Phone lines available. Here is a link to help you to contact Customer Support in the meantime.

https://discussions.tomtom.com/en/discussion/1124472/contacting-customer-services/p1

Doug

Hi, thank you for ur reply, do u know how long do they take to reply?
I do understand is havoc atm, with everything..