TomTom GO Basic no map updates

Gulczini
Gulczini Registered Users Posts: 2
Apprentice Seeker
in Map purchase & installation
I updated my Tomtom Go Basic 6 via wifi and the device says it's updated. But it's still version 1005.8800
How can I get the newest version of maps. I have tried the soft reset.
Regards
Kamil

Answers

  • Lochfrass
    Lochfrass Posts: 17,758
    Superuser
    I think you must contact the Support, that they can activate the lifetime maps for your device.
    https://help.tomtom.com/hc/
    Please contact the support as here mentioned:
    https://discussions.tomtom.com/en/discussion/1124472/contacting-customer-services/p1
  • DougLap
    DougLap Posts: 9,847
    Superuser
    Hi @Gulczini

    Possibly @VikramK will pick this up and sort your account out. Have a look back here later.

    Doug
  • VikramK
    VikramK Administrators Posts: 13,781
    Moderator
    Hi @Gulczini

    Welcome to the community!

    The services have been activated for your TomTom GO BASIC. Please check for map updates now.

    Thanks, Vikram
  • Glam19orgaN
    Glam19orgaN Registered Users Posts: 2
    Apprentice Traveler
    GO Basic Speed speeds do not match Road signs
  • DougLap
    DougLap Posts: 9,847
    Superuser
    edited July 2020
    Hi @Glam19orgaN

    If you have the latest map on your unit and the errors are on that then can report Speed limit errors to Tomtom using Tomtom Mapshare Reporter.

    Doug
  • Gulczini
    Gulczini Registered Users Posts: 2
    Apprentice Seeker


    I have the same problem with TomTom Start 620.
    VikramK, Can you activate the services for this model too?.
    Regards
    Kamil
  • VikramK
    VikramK Administrators Posts: 13,781
    Moderator
    edited July 2020
    Hi @Gulczini

    Welcome to the community!
    I would recommend that you do a factory reset, connect your device to MyDrive Connect, and see if the new updates are offered.
    Main menu- Settings- System- Reset device.
    To avoid losing your stored favorites on the device you can create a back-up using MyDrive..
    See user guide

    If the above does not help, then please send me the serial number of your device through a private message

    Regards, Vikram
  • Glam19orgaN
    Glam19orgaN Registered Users Posts: 2
    Apprentice Traveler
    Q 1. Does a Factory Reset correct the Speed Limit settings.
    ie The settings on my Tomtom Go Basic don't agree with the Speed Limit road signs.
    Q.2 If it doesn't does anyone have any suggestions
  • DougLap
    DougLap Posts: 9,847
    Superuser
    Hi @Glam19orgaN

    Are you saying all the speed limits shown on the GO Basic are wrong or just certain ones. If the latter then you can report the errors via Tomtom Mapshare Reporter.

    Doug

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