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bill_shepherd
Registered Users Posts: 2 
New Seeker
New Seeker
Hi can you please help, my keyboard has gone haywire if i type say k then j comes up, if i put in 5 then 4 appears. please advice, Bill
0
Best Answer
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Hi @bill_shepherd
Have you got a screen saver on it? Alternatively check and carefully remove any dirt etc between the Bezel and the screen around the edge.
You could try a Soft Reset ie Turn the unit on and when ready hold the On/Off button down for about 20 seconds plus until you hear the drumroll sound then let the button go.
If they don't work then a factory Reset ie Menu/Settings/ System/ Reset Device.. This will return the unit to Out of the box except the Map and Operating Software versions will not be changed. All yo r data will be lost so log into your account on the My Drive webpage and check that all your Favourites (My Places), POI files and Route files you have on it are saved there so they will be synced back onto the device afterwards.
Doug5
Answers
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Hi @bill_shepherd
Have you got a screen saver on it? Alternatively check and carefully remove any dirt etc between the Bezel and the screen around the edge.
You could try a Soft Reset ie Turn the unit on and when ready hold the On/Off button down for about 20 seconds plus until you hear the drumroll sound then let the button go.
If they don't work then a factory Reset ie Menu/Settings/ System/ Reset Device.. This will return the unit to Out of the box except the Map and Operating Software versions will not be changed. All yo r data will be lost so log into your account on the My Drive webpage and check that all your Favourites (My Places), POI files and Route files you have on it are saved there so they will be synced back onto the device afterwards.
Doug5 -
Many thanks Doug0
