5150 live services no longer compatible

Adie1970

hello all hope you can give som clarification on this.
i have just went to purches a re-subscription to the live servises for my 5150 device.
when i got to the checkout it stated that this service was incompatible with the device yet it was working on my device a week ago.
have tom tom withdrawn this service for older satnav devices as mine wis working perfectly fine and i dont feel the need for folk out anoth £300 fro a new satnav

VikramK

Hi @Adie1970

The GO PRO 5150 LIVE is supported by TomTom so the services are compatible to work...

Are you ordering the service here-
https://www.tomtom.com/en_gb/sat-nav/maps-services/shop/live-services/world/

Should there be any changes from our end we will be sending out advance notifications to our customers.

Thanks
Vikram

VikramK

Hi @Adie1970

The GO PRO 5150 LIVE is supported by TomTom so the services are compatible to work...

Are you ordering the service here-
https://www.tomtom.com/en_gb/sat-nav/maps-services/shop/live-services/world/

Should there be any changes from our end we will be sending out advance notifications to our customers.

Thanks
Vikram

Adie1970

I have tried to order the subscription however it is still saying that my device is not compatible and will not let me select my device to order it

Smiffy63

I'm having the same problem with my go 6200 pro, it says incompatible with go sat navs so it seems something has changed.

Rpcamper

I have just tried to renew my subscription to live services for my 5150 and at checkout i am told it is incompatible. The issue does not seem to be resol ed

Garmint

I had the same issue with my 5150 Pro truck, regarding the Live services subscription. In the end I emailed Tom Tom and they sorted the problem direct The device now has a full 12 months of Traffic/speed cameras/ weather. thank you TOM TOM.