5150 live services no longer compatible

Adie1970
Registered Users Posts: 3 
Apprentice Traveler

Apprentice Traveler
hello all hope you can give som clarification on this.
i have just went to purches a re-subscription to the live servises for my 5150 device.
when i got to the checkout it stated that this service was incompatible with the device yet it was working on my device a week ago.
have tom tom withdrawn this service for older satnav devices as mine wis working perfectly fine and i dont feel the need for folk out anoth £300 fro a new satnav
i have just went to purches a re-subscription to the live servises for my 5150 device.
when i got to the checkout it stated that this service was incompatible with the device yet it was working on my device a week ago.
have tom tom withdrawn this service for older satnav devices as mine wis working perfectly fine and i dont feel the need for folk out anoth £300 fro a new satnav
1
Best Answer
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Hi @Adie1970
The GO PRO 5150 LIVE is supported by TomTom so the services are compatible to work...
Are you ordering the service here-
https://www.tomtom.com/en_gb/sat-nav/maps-services/shop/live-services/world/
Should there be any changes from our end we will be sending out advance notifications to our customers.
Thanks
Vikram6
Answers
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Hi @Adie1970
The GO PRO 5150 LIVE is supported by TomTom so the services are compatible to work...
Are you ordering the service here-
https://www.tomtom.com/en_gb/sat-nav/maps-services/shop/live-services/world/
Should there be any changes from our end we will be sending out advance notifications to our customers.
Thanks
Vikram6 -
I have tried to order the subscription however it is still saying that my device is not compatible and will not let me select my device to order it0
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I'm having the same problem with my go 6200 pro, it says incompatible with go sat navs so it seems something has changed.0
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I have just tried to renew my subscription to live services for my 5150 and at checkout i am told it is incompatible. The issue does not seem to be resol ed0
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I had the same issue with my 5150 Pro truck, regarding the Live services subscription. In the end I emailed Tom Tom and they sorted the problem direct The device now has a full 12 months of Traffic/speed cameras/ weather. thank you TOM TOM.0
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Heb ook een pro5150 met abonnement maar live services komen er niet op.0
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I have just bought traffic updates for my Pro 5150 but it says live updates are not available?
Can anyone tell me how to contact tom tom?0