Included lifetime subscription expires after week.

LionelS

Hi

I have just purchased a Tomtom GO Premium X directly from Tomtom. The device should include lifetime traffic and safety cameras via built in sim, however when I go into subscriptions on the device it shows they expire next week. Is this expected?

I have tried resetting the device as shown in this video and i have tried deleting and re-downloading all maps and other data using USB to computer.

Many thanks

Lionel

DougLap

Hi @LionelS

Hopefully @VikramK will pick this up tomorrow and sort your account out.

Look back tomorrow.

Doug

VikramK

Hi @LionelS

Welcome to the community!

Could you send me the serial number of your device through a private message, please?

Thanks, Vikram

Rob_wheaton

I have just purchased a rider 500 the lifetime traffic and speed camera subscription ends 5/8/20 can you update this please

DougLap

Hi @Rob_wheaton

See answer posted to the same question you asked elsewhere.

Doug