Cannot update European map on TomTom GO
I recently purchased a brand new TomTom Truck Sat Nav GO Professional 6250 WiFi version, with unlimited lifetime maps. On installation it will not update the maps - in the settings window it says that the current version is Europe Truck v1030.9532 from "04/2019", but it also says that maps are "Up to date". I have read in other threads that this is possibly as a result of issues related to the current pandemic and accounts and devices not being properly activated?
I have attempted soft reset, a full reset of the device, and a usb connection - no update is offered after any of these attempts.
I hope that someone here can help, as I have seen this same issue resolved for others here.
Thank you for your time.