Cannot update European map on TomTom GO

TanyaD
Registered Users Posts: 2 
Apprentice Seeker

Apprentice Seeker
Hi, I have the same issue as many other users in this forum seem to have experienced.
I recently purchased a brand new TomTom Truck Sat Nav GO Professional 6250 WiFi version, with unlimited lifetime maps. On installation it will not update the maps - in the settings window it says that the current version is Europe Truck v1030.9532 from "04/2019", but it also says that maps are "Up to date". I have read in other threads that this is possibly as a result of issues related to the current pandemic and accounts and devices not being properly activated?
I have attempted soft reset, a full reset of the device, and a usb connection - no update is offered after any of these attempts.
I hope that someone here can help, as I have seen this same issue resolved for others here.
Thank you for your time.
I recently purchased a brand new TomTom Truck Sat Nav GO Professional 6250 WiFi version, with unlimited lifetime maps. On installation it will not update the maps - in the settings window it says that the current version is Europe Truck v1030.9532 from "04/2019", but it also says that maps are "Up to date". I have read in other threads that this is possibly as a result of issues related to the current pandemic and accounts and devices not being properly activated?
I have attempted soft reset, a full reset of the device, and a usb connection - no update is offered after any of these attempts.
I hope that someone here can help, as I have seen this same issue resolved for others here.
Thank you for your time.
0
Answers
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Hi
@TanyaD
Welcome to the site....
The restrictions as a result of the Corona Virus, Social Distancing and people working from home, is delaying the Activation of Accounts and the Allocation of Maps & Services to Accounts/Devices....
@VikramK or @lampard the Forum Moderators should pick this up Monday and check/correct your Tomtom Account status.....
Stay Safe... ATB YFM
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