New Rider 500 with lifetime and expired maps

Bronnsky
Bronnsky Registered Users Posts: 2
Apprentice Seeker
edited July 2020 in RIDER
Hello from Czech Republic, I am new here, and I have the same problem with my Rider 500 as Vasav (post June 29). Brand New TomTom RIDER bought in Tomtom official e-shop KGxxxxxxx71 (0), got software update at 19.201.0010.411 (0) 27/09/2019 but Europe Map doesn't get update and is still v1011.9040 (published 05/2018). In TomTom account details I'm reading "Expired, renew" but It's brand new with lifetime maps. And my device not see my WI-FI. The same device of my friend, while seeing this WI-FI network normally. Somebody can help me? Thank You



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Answers

  • DougLap
    DougLap Posts: 10,029
    Superuser
    Hi @Bronnsky

    Hopefully @VikramK or @lampard will pick this up when they are on the forum on Monday and can sort your account out. Look back then.

    Doug
  • Bronnsky
    Bronnsky Registered Users Posts: 2
    Apprentice Seeker
    One problem solved. Map updates now correct. Thank You very much Vikram. But just I don´t know why device not connect with my local wi-fi. Every others device (cell, smart TV, notebook, tablet, security cameras and others) haven´t problem, only Rider cannot find my wi-fi network. Especially when a friend's same navigation (Rider 500) finds this my network. But for example at work or elsewhere, another wi-fi network sees. Does anyone have an idea? THX
  • DougLap
    DougLap Posts: 10,029
    Superuser
    Hi @Bronnsky

    Try a Soft Reset. Ie Turn the unit on and when ready press and hold the On/Off button in for about 20 seconds plus until you hear the Drumroll sound then let button go.

    Doug
  • YamFazMan
    YamFazMan Posts: 21,133
     Superuser
    edited July 2020
    Hi
    @Bronnsky
    Welcome to the Site....
    The NAV5 (Wi-Fi) devices normally update using Wi-Fi....
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    See Option... (2) Connect over USB....

    TomTom Video... Updating your navigation device using Wi-Fi®



    If you have successfully connected your device to your Wi-Fi....
    To check your Connection Speed, Signal Strength & Quality
    On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on the Your Wi-fi name (The one Showing as connected)
    A new Menu Page opens

    7g8gwfpx1swt.jpg
    On the left-hand side of the screen is your Wi-Fi Connection Status

    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
    All the update actions are executed on the device...
    ___________________________

    Option... (1) Connected Wi-Fi
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

    Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices
    ____________________________

    Option... (2) Connected USB
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps

    Connecting hard-wired over USB is normally more reliable than any Over The Air Connections
    Updating your new device over USB will require "MyDrive Connect"
    Get it here..... https://uk.support.tomtom.com/app/answers/detail/a_id/12428
    Install and Run MyDrive Connect
    There's no need to login to MyDrive Connect... See Note... (1)
    Connect your Device to a USB Port on your PC
    The Update will hopefully complete

    If your using a Laptop it would be also more advisable to use a hard-wire connection back from the Laptop to the Router....
    _________________________

    Note... (1) MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc....

    27bxc59f2s23.png
    If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
    Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    Stay Safe... ATB YFM

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