another new rider 50 that won't update maps — TomTom Community

another new rider 50 that won't update maps

jdjd_ttjdjd_tt Posts: 6 [Apprentice Traveler]
Hi, seen several posts about this, so is it just a wait and see because of reduced staff as some of the posts have said ?
Had the device for over a week now and whilst there have been updates, none have been the maps, stubbornly stuck on 1020, kindly telling me my map is 20 months old Done all the usual, soft reset hard reset etc etc.

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Answers

  • DougLapDougLap Posts: 6,908
    Superuser
    Hi @jdjd_tt

    Hopefully @VikramK or @lampard will pick this up on Monday as soon as they are back on the Forum and sort your account out. Look back then.

    Doug
  • jdjd_ttjdjd_tt Posts: 6 [Apprentice Traveler]
    Thanks Doug.
  • jdjd_ttjdjd_tt Posts: 6 [Apprentice Traveler]
    Morning, just an update, just connected up a new start 52 for a friend and it updated the maps straight away, unfortunately the rider 50, still sitting on version 1020.
  • jdjd_ttjdjd_tt Posts: 6 [Apprentice Traveler]
    Hi Vikram, all sorted, maps updated straight away.

    Thanks for your help.

    rgds Paul
  • DougLapDougLap Posts: 6,908
    Superuser
    Hi @jdjd_tt

    Glad you are sorted.

    Doug
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