Maps not available

iopanas

Hello.
I try to update my TomTom 5100 maps and the update failed. Now on the device show "No Maps Available". On MyTomTom no maps available to download, try restore device and nothing. I use the SatNav to work. Many thanks

YamFazMan

Hi
@iopanas
Welcome to the site....
See @VikramK post (Tomtom Moderator)
Here... https://discussions.tomtom.com/en/discussion/1121560/tomtom-no-maps-found/p1

Stay safe... ATB YFM

iopanas

So, how i resolve my case? i think my case its number 2.

DougLap

Hi @iopanas

During the current crisis phone lines are not working. See following

https://discussions.tomtom.com/en/discussion/1124472/contacting-customer-services

The chat and email facilities will not respond before Monday.

Doug

iopanas

Thanks for the reply @YamFazMan and @DougLap.
@DougLap i will contact TomTom Monday.

YamFazMan

Hi
@iopanas

Check on Monday @VikramK may pick this up early on Monday Morning....

ATB YFM

VikramK

Hi @iopanas

Maps have been activated for your device. Please check for updates in MyDrive Connect.

Regards
Vikram

iopanas

@VikramK i will do when arrive home.
Thank you very much for your help.

Best regards