No map update possible on new Go Basic via WiFi.

Hansan60

Good afternoon.
No map update possible of a new Go Basic via WiFi.
Text on device: Wifi connected, frequency 2.4Ghz, Link speed 72Mbps.
Traffic: connected.
My Drive connected, registered with email address.
With a full battery still charged for 2 hours and a soft reset several times - without success.
Please have a solution to update the map -Europe Lifetime Maps-.


Mod edit: Machine Translated (Dutch)

YamFazMan

Hi
@Hansan60
Welcome to the site....
Google Tranlate

Hansan60 wrote: »

Good afternoon.
No map update possible of a new Go Basic via WiFi.
Text on device: Wifi connected, frequency 2.4Ghz, Link speed 72Mbps.
Traffic: connected.
My Drive connected, registered with email address.
With a full battery still charged for 2 hours and a soft reset several times - without success.
Please have a solution to update the map -Europe Lifetime Maps-.

The restrictions as a result of the Corona Virus, Social Distancing and people working from home, is probably delaying the Activation of Accounts and the Allocation of Maps & Services to Accounts/Devices....
@VikramK or @lampard the Forum Moderators should pick this up Tomorrow and check/correct your Tomtom Account status.....

Stay Safe... ATB YFM

VikramK

Hi @Hansan60

Welcome to the community!

The services have been activated for your device. Please check for map updates now.

Thanks, Vikram

YamFazMan

Hi
@Hansan60
Welcome to the site....
Google Tranlate

Hansan60 wrote: »

Good afternoon.
No map update possible of a new Go Basic via WiFi.
Text on device: Wifi connected, frequency 2.4Ghz, Link speed 72Mbps.
Traffic: connected.
My Drive connected, registered with email address.
With a full battery still charged for 2 hours and a soft reset several times - without success.
Please have a solution to update the map -Europe Lifetime Maps-.

The restrictions as a result of the Corona Virus, Social Distancing and people working from home, is probably delaying the Activation of Accounts and the Allocation of Maps & Services to Accounts/Devices....
@VikramK or @lampard the Forum Moderators should pick this up Tomorrow and check/correct your Tomtom Account status.....

Stay Safe... ATB YFM

VikramK

Hi @Hansan60

Welcome to the community!

The services have been activated for your device. Please check for map updates now.

Thanks, Vikram

Hansan60

Thank you Vikram for the quick response and activation. Instead of "Europe" I wanted to select and install only a limited number of countries, but after the BeNeLux update there was no longer a choice to install other countries. How can I install other countries separately? If that is not possible, can I still install "Europe"? Greeting.



Mod edit: Machine translated (Dutch)