No map update possible on new Go Basic via WiFi.
Hansan60
Registered Users Posts: 6 
Apprentice Seeker
Apprentice Seeker
Good afternoon.
No map update possible of a new Go Basic via WiFi.
Text on device: Wifi connected, frequency 2.4Ghz, Link speed 72Mbps.
Traffic: connected.
My Drive connected, registered with email address.
With a full battery still charged for 2 hours and a soft reset several times - without success.
Please have a solution to update the map -Europe Lifetime Maps-.
Mod edit: Machine Translated (Dutch)
No map update possible of a new Go Basic via WiFi.
Text on device: Wifi connected, frequency 2.4Ghz, Link speed 72Mbps.
Traffic: connected.
My Drive connected, registered with email address.
With a full battery still charged for 2 hours and a soft reset several times - without success.
Please have a solution to update the map -Europe Lifetime Maps-.
Mod edit: Machine Translated (Dutch)
0
Best Answers
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Hi
@Hansan60
Welcome to the site....
Google Tranlate
The restrictions as a result of the Corona Virus, Social Distancing and people working from home, is probably delaying the Activation of Accounts and the Allocation of Maps & Services to Accounts/Devices....Good afternoon.
No map update possible of a new Go Basic via WiFi.
Text on device: Wifi connected, frequency 2.4Ghz, Link speed 72Mbps.
Traffic: connected.
My Drive connected, registered with email address.
With a full battery still charged for 2 hours and a soft reset several times - without success.
Please have a solution to update the map -Europe Lifetime Maps-.
@VikramK or @lampard the Forum Moderators should pick this up Tomorrow and check/correct your Tomtom Account status.....
Stay Safe... ATB YFM5
ModeratorAnswers
-
Hi
@Hansan60
Welcome to the site....
Google Tranlate
The restrictions as a result of the Corona Virus, Social Distancing and people working from home, is probably delaying the Activation of Accounts and the Allocation of Maps & Services to Accounts/Devices....Good afternoon.
No map update possible of a new Go Basic via WiFi.
Text on device: Wifi connected, frequency 2.4Ghz, Link speed 72Mbps.
Traffic: connected.
My Drive connected, registered with email address.
With a full battery still charged for 2 hours and a soft reset several times - without success.
Please have a solution to update the map -Europe Lifetime Maps-.
@VikramK or @lampard the Forum Moderators should pick this up Tomorrow and check/correct your Tomtom Account status.....
Stay Safe... ATB YFM5 -
Thank you Vikram for the quick response and activation. Instead of "Europe" I wanted to select and install only a limited number of countries, but after the BeNeLux update there was no longer a choice to install other countries. How can I install other countries separately? If that is not possible, can I still install "Europe"? Greeting.
Mod edit: Machine translated (Dutch)0
