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Apparently you have a problem with the installation of the Visual C ++ module integrated for the operation of MyDrive Connect (MDC).
With your device Not connected to the PC, "Restart" your PC and use a PC user account with "Administrator Rights".
First do a clean installation of MDC:
- Uninstall MDC, accept the removal of downloads in the popup window.
- "Restart" your PC (Not Shut down or Sleep)
- Download and install the last version MDC 4.2.8.4052, take it here:
- On this page, at the bottom, the green button "Download for Windows": https://www.tomtom.com/en_gb/mydrive-connect/
- In the popup window, keep ticked at least "Download updates on my computer (recommended)" this is essential, the two other choices are optional, personally I untick both.
If the problem persists. Close and Exit MDC.
- Close the MDC window then Right-click on the MDC icon in the taskbar next to the clock, if necessary click on the symbol ^ to find the MDC icon, choose "Quit".
- Go with your Windows File Explorer here: C:\Program Files (x86)\MyDrive Connect\vcredist
- Double left click on the file: VC_redist.x86.exe
- In the popup window check the box "I agree the license therms and conditions" and follow the instructions it's easy.
- Open MDC.
if it still doesn't work, post it on the forum. Specify the OS of your PC and its version (W10 /W8 or 8.1/ W7 with or without SP1/ Vista/ XP) We will try something else.
Speedygonzales_9
Posts: 1 [Apprentice Seeker]
Answers
Superuser
Welcome to the user forum.
Apparently you have a problem with the installation of the Visual C ++ module integrated for the operation of MyDrive Connect (MDC).
With your device Not connected to the PC, "Restart" your PC and use a PC user account with "Administrator Rights".
First do a clean installation of MDC:
- Uninstall MDC, accept the removal of downloads in the popup window.
- "Restart" your PC (Not Shut down or Sleep)
- Download and install the last version MDC 4.2.8.4052, take it here:
- On this page, at the bottom, the green button "Download for Windows":
https://www.tomtom.com/en_gb/mydrive-connect/
- In the popup window, keep ticked at least "Download updates on my computer (recommended)" this is essential, the two other choices are optional, personally I untick both.
If the problem persists. Close and Exit MDC.
- Close the MDC window then Right-click on the MDC icon in the taskbar next to the clock, if necessary click on the symbol ^ to find the MDC icon, choose "Quit".
- Go with your Windows File Explorer here:
C:\Program Files (x86)\MyDrive Connect\vcredist
- Double left click on the file:
VC_redist.x86.exe
- In the popup window check the box "I agree the license therms and conditions" and follow the instructions it's easy.
- Open MDC.
if it still doesn't work, post it on the forum. Specify the OS of your PC and its version (W10 /W8 or 8.1/ W7 with or without SP1/ Vista/ XP) We will try something else.
Regards.