MyDrive Connect - Outage

The update of my europe map failed

trapier88
trapier88 Registered Users Posts: 7
Apprentice Seeker
in Map purchase & installation
The update of my europe map for my carminat renault live failed
it stays me 12 days to do this for i have to pay for one new year more
I cannot update my maps an other time
What should i do?
Many thanks for your help
trapier88

Best Answer

Answers

  • VikramK
    VikramK Administrators Posts: 13,744
    Moderator
    Hi @trapier88

    Welcome to the community!
    Which is the current map version installed?

    Steps-
    1. In the main menu, tap Status & Information.
    2. Tap Version information.
    3. The version of the map is listed next to the name of the Map, for example: ' Europe' v870.xxx.

    Thanks, Vikram
  • trapier88
    trapier88 Registered Users Posts: 7
    Apprentice Seeker
    edited July 2020
    Hello,
    My card version is: 1040.9799
    I don't think it's the last one because it comes from my February backup
    I very much hope that tomtom helps me quickly
    my request 912228 to the technical service remains unanswered for several days ....


    Mod edit: Machine translated(French)
  • YamFazMan
    YamFazMan Posts: 20,794
    Superuser
    edited July 2020
    Hi
    @trapier88
    Welcome to the site....
    trapier88 wrote: »
    Hello,
    My card version is: 1040.9799
    I don't think it's the last one because it comes from my February backup
    I very much hope that tomtom helps me quickly
    my request 912228 to the technical service remains unanswered for several days
    The restrictions as a result of the Corona Virus, Social Distancing and people working from home, is probably delaying the Activation of Accounts and the Allocation of Maps & Services to Accounts/Devices....
    @VikramK or @lampard the Forum Moderators should pick this up Monday and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM

  • trapier88
    trapier88 Registered Users Posts: 7
    Apprentice Seeker
    Hi,
    Always no solution to solve my problem!
    Is tomtom support already on holidays?
    I have only 4 days left before the end of my one year update subscription
  • VikramK
    VikramK Administrators Posts: 13,744
    Moderator
    Hi @trapier88

    What is the error you get when trying to install the new map?
    Could you post a photo or a screenshot, please?

    Thanks, Vikram
  • trapier88
    trapier88 Registered Users Posts: 7
    Apprentice Seeker
    Hi,
    I cant send you a picture
    When i made the update of my carminat (tke last one was made on february)
    the europe map begun to be loaded
    the update stopped at 2cm of the end of the
    progression line and a message appeared saying that the update failed
    I see that the current version is number 1050, mine is 1049
    When i try to make a new update, the europe map line doesnt appear any more
    I think my account is blocked!

  • DougLap
    DougLap Posts: 9,831
    Superuser
    Hi @trapier88

    Just so @VikramK has the correct information did you mean to type your current map is 1049 or is it 1040 which you said before.

    Doug
  • VikramK
    VikramK Administrators Posts: 13,744
    Moderator
    Hi @trapier88

    Try the steps below-

    Remove the current map on the device-
    • Connect your navigation device to your computer. Switch on your device.
    • TomTom HOME starts.
    • Click Manage my device in TomTom HOME and select the Items on device tab.
    • Expand Maps and then select the map you want to remove.
    • Click Remove selected items
    • Click OK to delete the map.

    Disconnect the device/card and RE-INSTALL TomTom HOME- Please follow the steps as advised on the below article-

    https://help.tomtom.com/hc/en-us/articles/360013901760

    Now connect the device/card to the computer and open TomTom HOME.

    Login in with you TomTom account and check for map updates......

    Regards, Vikram
  • trapier88
    trapier88 Registered Users Posts: 7
    Apprentice Seeker
    Hi,
    I made a mistake
    My current map is 1040 9799 as written on july the 4th
    Regards
  • trapier88
    trapier88 Registered Users Posts: 7
    Apprentice Seeker
    Hi,
    I followed the process:
    I deleted europe map with Tomtom Home
    I deleted tomtom home and renamed all Tomtom files on my computer
    i reloaded Tomtom home2
    I opened it and loaded the europe map without problem
    I put my sd card in my carminat in my car but it doesn't works, the sandglas is turning but nothing appears!
    What can i do?
    Regards
    Philippe
  • trapier88
    trapier88 Registered Users Posts: 7
    Apprentice Seeker
    Hi,

    i finally succeeded to update my map
    I formated my sd card, deleted tomtom home and all tomtom files
    II reloaded new version of tomtom home after having put my formated sd card in my device
    Then i could load the new files successfuly
    Thank you very much for your help
    Trapier88
  • DougLap
    DougLap Posts: 9,831
    Superuser
    edited July 2020
    Hi @trapier88

    👍👍👍 Perseverance pays.

    Doug

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