The update of my europe map failed — TomTom Community

The update of my europe map failed

trapier88trapier88 Posts: 2 [Apprentice Seeker]
The update of my europe map for my carminat renault live failed
it stays me 12 days to do this for i have to pay for one new year more
I cannot update my maps an other time
What should i do?
Many thanks for your help


  • VikramKVikramK Posts: 9,512 TomTom Moderator
    Hi @trapier88

    Welcome to the community!
    Which is the current map version installed?

    1. In the main menu, tap Status & Information.
    2. Tap Version information.
    3. The version of the map is listed next to the name of the Map, for example: ' Europe'

    Thanks, Vikram
  • trapier88trapier88 Posts: 2 [Apprentice Seeker]
    La version de ma carte est:: 1040.9799
    Je ne pense pas que ce soit la derniére car elle provient de ma sauvegarde de février
    j'espère vivement que tomtom m'aide rapidement
    ma demande 912228 au service technique reste sans réponse depuis plusieurs jours....
  • YamFazManYamFazMan Posts: 16,774 [Elite Vanguard]
    edited July 4
    Welcome to the site....
    trapier88 wrote: »
    My card version is: 1040.9799
    I don't think it's the last one because it comes from my February backup
    I very much hope that tomtom helps me quickly
    my request 912228 to the technical service remains unanswered for several days
    The restrictions as a result of the Corona Virus, Social Distancing and people working from home, is probably delaying the Activation of Accounts and the Allocation of Maps & Services to Accounts/Devices....
    @VikramK or @lampard the Forum Moderators should pick this up Monday and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM

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