Rider 500 EU map expired on brand new device

VASAV
VASAV Registered Users Posts: 7
Apprentice Seeker
Brand New TomTom RIDER bought in Italy KG4209I01580, got software update at 19.201.0010.411 (0) 27/09/2019 but Europe Map doesn't get update and is still v1011.9040 (published 05/2018). In TomTom account details I'm reading "Expired, renew" but It's brand new with lifetime maps. Somebody can help me?

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Answers

  • DougLap
    DougLap Posts: 9,821
    Superuser
    Hi @VASAV

    Hopefully @VikramK or @lampard can sort out your account. Have a look back here tomorrow.

    Doug
  • VASAV
    VASAV Registered Users Posts: 7
    Apprentice Seeker
    DougLap wrote: »
    Hi @VASAV

    Hopefully @VikramK or @lampard can sort out your account. Have a look back here tomorrow.

    Doug

    Hello @DougLap any news? non fix received maps of my Brand New Rider 500 are still 2 years old? Regards
  • VASAV
    VASAV Registered Users Posts: 7
    Apprentice Seeker
    VikramK wrote: »
    Hi @VASAV

    Welcome to the community!

    The services have been activated for your RIDER. Please check for map updates now.

    Thanks, Vikram

    All is ok now, maps updated, thank you very much
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