Lifetime no update Rider 50 Western Europe

WouterPolet

Hi there,i just bought a Rider 50 last week with lifetime updates. But it still has 10.20 from 2018 on it.
the rider displays the" rider is up to date. "
If i log on to tom tom it tell's me to install a new map?
I already did a reset, also a complete reinstall.
Anyone who can help me?

VikramK

Hi @WouterPolet

Welcome to the community!
We have fixed the subscriptions for your RIDER, please check for updates now.

Regards
Vikram

DougLap

Hi @WouterPolet

Hopefully @VikramK or @lampard will be able to look at your account and sort it fo you.

Look back here tomorrow.

Doug

VikramK

Hi @WouterPolet

Welcome to the community!
We have fixed the subscriptions for your RIDER, please check for updates now.

Regards
Vikram

WouterPolet

Tnx @VikramK i will check today! and i will put the feedback over here.

I have also got a Lexus CT with a MoveOn from TT. if i tried to logon in the services it still needs my old password. Is there a way to reset those subscriptions too? It connects with the old password but after that it gives an error. and no services are shown.
regards, Wouter

WouterPolet

@VikramK
My rider is now updated to 10.50 ! :-) thank you very very much!!!