Contacting Customer Services

Niall
Niall Posts: 11,151
Superuser
edited August 2020 in Travel lounge
The way of contacting Customer Services has changed:-

Edited 06/08/2020
Now use this FAQ https://help.tomtom.com/hc/en-gb/articles/360015568919/

but remember you may have to sign in to bring up the contact us


Comments

  • DougLap
    DougLap Posts: 10,116
    Superuser
    Hi @Niall

    Thanks for that. Managed to help someone earlier this morning with something similar but will use this in future.

    Doug
  • YamFazMan
    YamFazMan UKPosts: 21,343
     Superuser
    Hi Niall

    Thank you... Bookmarked for future use...

    ATB YFM
  • LAURE123
    LAURE123 Posts: 1,632
    Superuser
    Hi @Niall

    Thanks Niall. Bookmarked too. :)

    Regards. Laure
  • VikramK
    VikramK Administrators Posts: 14,540
    Moderator
    edited August 2020
    Our team published a new article for this -

    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    :) Thanks...
  • Caecilia
    Caecilia Registered Users Posts: 10
    New Seeker
    I tried to read the new article you referred to above. However, I always get redirected to the following page. And there is no chat function as far as I can see.
    https://discussions.tomtom.com/en/

    Very strange. Not easy to get support at the moment.
  • YamFazMan
    YamFazMan UKPosts: 21,343
     Superuser
    edited August 2020
    Hi
    @Caecilia
    The link in Vikram's Post... https://help.tomtom.com/hc/en-gb/articles/360015568919/
    Is working OK here.... (Edit... I'm Using Firefox)
    ___________________________

    Due to COVID-19 the phone service has been suspended
    For Tomtom Support Email or Chat lines...(Normal Office Hours)
    The way of contacting Customer Services has changed
    See... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
    Stay Safe... ATB YFM
  • Caecilia
    Caecilia Registered Users Posts: 10
    New Seeker
    Thanks Doug for the hint with the browser. I finally used Chrome and it worked fine. I was able to use the chat function and Neda from customer support was able to guide me through.
    Solution: in order to get the updates for my Rider 2013 I needed to install TomTom Home on my computer. By connecting the device, the software showed me the available updates which I am currently downloading. However, due to the fact that my device does not have an SD-Card slot, I need to deinstall the map that originally was installed. This was done by the installation program right before installing the new map. So finally it is not an update but a new map which will be installed.
  • Caecilia
    Caecilia Registered Users Posts: 10
    New Seeker
    thanks @YamFazMan
    seems that Vikram's link does not work in MS Edge. By using Chrome instead, it worked.
  • YamFazMan
    YamFazMan UKPosts: 21,343
     Superuser
    Hi
    @Caecilia
    You're welcome, glad you're sorted :)

    Stay Safe... ATB YFM