Contacting TomTom — TomTom Community

Map purchase & installation

Contacting TomTom

KeswickdancerKeswickdancer Posts: 9 [Novice Seeker]
in Map purchase & installation
I really need to contact by email, telephone or live chat in the U.K. does anyone know how?

Answers

  • DougLapDougLap Posts: 8,892
    Superuser
    Hi @Keswickdancer

    I assume that the Soft Reset that Vikram suggested has not resolved it even if you then try to follow the Video .

    Re contacting Support try the following

    Tap Contact Us under Support at the bottom left of this page

    Log into top Right of the page that comes up

    Tap the Support Icon that is bottom Right of the screen

    Input your problem and see if you can then resolve the problem.

    Please let us know how you get on.

    Doug
  • NiallNiall Posts: 11,034
    Superuser
    @Keswickdancer

    See my step by step guide here https://discussions.tomtom.com/en/discussion/1124472/contacting-customer-services
  • KeswickdancerKeswickdancer Posts: 9 [Novice Seeker]
    Hi everyone. Thank you for all your replies. Ive eventually been able to live chat with Tomtom and my problem has now been resolved. Apparently my internet was not strong enough, so I had to go to the local pub (such a hardship) to use their internet and I’m now up and running again.
  • DougLapDougLap Posts: 8,892
    Superuser
    Hi @Keswickdancer

    Glad you are sorted. Trust you social distanced from the router.😂😂

    Doug
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