Contacting TomTom

Keswickdancer
Keswickdancer Registered Users Posts: 9
Novice Seeker
in Map purchase & installation
I really need to contact by email, telephone or live chat in the U.K. does anyone know how?

Answers

  • DougLap
    DougLap Posts: 10,024
    Superuser
    Hi @Keswickdancer

    I assume that the Soft Reset that Vikram suggested has not resolved it even if you then try to follow the Video .

    Re contacting Support try the following

    Tap Contact Us under Support at the bottom left of this page

    Log into top Right of the page that comes up

    Tap the Support Icon that is bottom Right of the screen

    Input your problem and see if you can then resolve the problem.

    Please let us know how you get on.

    Doug
  • Niall
    Niall Posts: 11,136
    Superuser
    @Keswickdancer

    See my step by step guide here https://discussions.tomtom.com/en/discussion/1124472/contacting-customer-services
  • Keswickdancer
    Keswickdancer Registered Users Posts: 9
    Novice Seeker
    Hi everyone. Thank you for all your replies. Ive eventually been able to live chat with Tomtom and my problem has now been resolved. Apparently my internet was not strong enough, so I had to go to the local pub (such a hardship) to use their internet and I’m now up and running again.
  • DougLap
    DougLap Posts: 10,024
    Superuser
    Hi @Keswickdancer

    Glad you are sorted. Trust you social distanced from the router.😂😂

    Doug

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