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Keswickdancer
Keswickdancer Registered Users Posts: 9
Novice Seeker
edited June 2020 in Map purchase & installation
I had 2 upgrades, which I did yesterday. When I went to use sat nav today it says upgrade failed. Now it says no maps. I cannot get anything else. I have GO5200 sat nav

Answers

  • Keswickdancer
    Keswickdancer Registered Users Posts: 9
    Novice Seeker
    How do I get to live chat, and what hours do they work? Thanks
  • DougLap
    DougLap Posts: 9,827
    Superuser
    Hi @Keswickdancer

    Have a look at this . Does it help.

    https://discussions.tomtom.com/en/discussion/1041654/no-maps-available-wi-fi-devices#latest

    Doug
  • Keswickdancer
    Keswickdancer Registered Users Posts: 9
    Novice Seeker
    Thanks ill check it out when I get home.
  • Keswickdancer
    Keswickdancer Registered Users Posts: 9
    Novice Seeker
    Unfortunately it didn’t work. I followed the instructions, and when I chose to download a map it said “oops something went wrong. Please try again
  • Lochfrass
    Lochfrass Posts: 17,713
    Superuser
    Have you a Memory card in your device? Sometimes that can make problems.
  • Keswickdancer
    Keswickdancer Registered Users Posts: 9
    Novice Seeker
    No I dont have a memory card. I dont have a computer either, just an iPad
  • VikramK
    VikramK Administrators Posts: 13,721
    Moderator
    Hi @Keswickdancer

    Try this-
    Perform a soft reset -

    Try using MyDirve Connect on your computer instead of WiFi to install the map updates.
    The actions will still have to be performed on the device. MyDrive Connect will only serve as an alternative source of internet connectivity.

    Regards
    Vikram
  • Keswickdancer
    Keswickdancer Registered Users Posts: 9
    Novice Seeker
    I only have iPad, no computer
  • Keswickdancer
    Keswickdancer Registered Users Posts: 9
    Novice Seeker
    Hi everyone. Thank you for all your replies. Ive eventually been able to live chat with Tomtom and my problem has now been resolved. Apparently my internet was not strong enough, so I had to go to the local pub (such a hardship) to use their internet and I’m now up and running again.

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