Data deleted

Keswickdancer

I had 2 upgrades, which I did yesterday. When I went to use sat nav today it says upgrade failed. Now it says no maps. I cannot get anything else. I have GO5200 sat nav

Keswickdancer

How do I get to live chat, and what hours do they work? Thanks

DougLap

Hi @Keswickdancer

Have a look at this . Does it help.

https://discussions.tomtom.com/en/discussion/1041654/no-maps-available-wi-fi-devices#latest

Doug

Keswickdancer

Thanks ill check it out when I get home.

Keswickdancer

Unfortunately it didn’t work. I followed the instructions, and when I chose to download a map it said “oops something went wrong. Please try again

Lochfrass

Have you a Memory card in your device? Sometimes that can make problems.

Keswickdancer

No I dont have a memory card. I dont have a computer either, just an iPad

VikramK

Hi @Keswickdancer

Try this-
Perform a soft reset -

Try using MyDirve Connect on your computer instead of WiFi to install the map updates.
The actions will still have to be performed on the device. MyDrive Connect will only serve as an alternative source of internet connectivity.

Regards
Vikram

Keswickdancer

I only have iPad, no computer

Keswickdancer

Hi everyone. Thank you for all your replies. Ive eventually been able to live chat with Tomtom and my problem has now been resolved. Apparently my internet was not strong enough, so I had to go to the local pub (such a hardship) to use their internet and I’m now up and running again.