Data deleted — TomTom Community

Data deleted

KeswickdancerKeswickdancer Posts: 9 [Novice Seeker]
edited June 28 in Map installation
I had 2 upgrades, which I did yesterday. When I went to use sat nav today it says upgrade failed. Now it says no maps. I cannot get anything else. I have GO5200 sat nav

Answers

  • KeswickdancerKeswickdancer Posts: 9 [Novice Seeker]
    How do I get to live chat, and what hours do they work? Thanks
  • KeswickdancerKeswickdancer Posts: 9 [Novice Seeker]
    Thanks ill check it out when I get home.
  • KeswickdancerKeswickdancer Posts: 9 [Novice Seeker]
    Unfortunately it didn’t work. I followed the instructions, and when I chose to download a map it said “oops something went wrong. Please try again
  • LochfrassLochfrass Posts: 12,605
    Superuser
    Have you a Memory card in your device? Sometimes that can make problems.
  • KeswickdancerKeswickdancer Posts: 9 [Novice Seeker]
    No I dont have a memory card. I dont have a computer either, just an iPad
  • VikramKVikramK Posts: 10,257 Moderator
    Hi @Keswickdancer

    Try this-
    Perform a soft reset -

    Try using MyDirve Connect on your computer instead of WiFi to install the map updates.
    The actions will still have to be performed on the device. MyDrive Connect will only serve as an alternative source of internet connectivity.

    Regards
    Vikram
  • KeswickdancerKeswickdancer Posts: 9 [Novice Seeker]
    I only have iPad, no computer
  • KeswickdancerKeswickdancer Posts: 9 [Novice Seeker]
    Hi everyone. Thank you for all your replies. Ive eventually been able to live chat with Tomtom and my problem has now been resolved. Apparently my internet was not strong enough, so I had to go to the local pub (such a hardship) to use their internet and I’m now up and running again.
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