No route possible — TomTom Community

No route possible

GuycramerGuycramer Posts: 9 [Apprentice Traveler]
Hello,

I have a problem with starting a route from Nederland to Frankrijk.

I have download a few country’s what I think it’s enough to create te route:
- België
- Duitsland
- Frankrijk
- Luxemburg
- Nederland
- Oostenrijk
- Veerbooten
- Zwitserland

But wenn I start the route it says no route possible (geen route mogelijk).

Strange thing is that wenn I say the finish is my start it creates the route to my house, but that’s the wrong direction.

What could this be?

Guy

Comments

  • LochfrassLochfrass Posts: 12,613
    Superuser
    Hi

    Have you installed the Ferry lines Europe in the maps?
  • GuycramerGuycramer Posts: 9 [Apprentice Traveler]
    Yes that’s the Veerbooten all three
  • LochfrassLochfrass Posts: 12,613
    Superuser
    Is everything permitted under "Menu/ Settings/ Route planning/ Avoid"?

    Ooh, I just saw you got the iOS app. I don't know if there is the described menu item.
  • GuycramerGuycramer Posts: 9 [Apprentice Traveler]
    This settings are available, none of them are blocked.

    I can start a route within my own country but not from Nederland to Frankrijk.

    Maybe a delete and reinstall of the maps?
  • DougLapDougLap Posts: 6,170
    Superuser
    Hi @Guycramer

    What French maps have you downloaded and where in France are you trying to get too. It would also help if you could indicate generally where in the Nederlands you are.

    Doug
  • GuycramerGuycramer Posts: 9 [Apprentice Traveler]
    9uxwv1bqetew.png

    From Amsterdam to Montpellier.

    I have downloaded al the Frankrijk maps.

    Thank you
  • DougLapDougLap Posts: 6,170
    Superuser
    edited June 28
    Hi @Guycramer

    I assume you mean the Montpellier in the South of France.

    I have all the French maps plus Belgium and The Nederlands and I asked for a route between the Centre of Amsterdam to the Centre of Montpellier and it does it Via Antwerp, Charleroi, Riems,, Dijon etc. So I am not having the same issue.

    When I tap Drive it sorts out the route including directions from where I am in the UK to the start,

    Iphone SE (old One) ios13.5.1 App version 2.2.1

    Doug
  • GuycramerGuycramer Posts: 9 [Apprentice Traveler]
    Yes indeed! The strange think if I use my destination as a start position it wil make te route 🥴

    How do you create a given start and end position?
  • GuycramerGuycramer Posts: 9 [Apprentice Traveler]
    Thank you! Won’t work.

    Only wenn I use my destination as startpoint to my home adres it creates the route. If I start from home to the destination it says no route.

    Ik will remove the complete TomTom and reinstall it.
  • GuycramerGuycramer Posts: 9 [Apprentice Traveler]
    I have removed the application and reinstalled it. Now I only have add:
    - Nederland
    - België
    - Luxemburg
    - Frankrijk
    - Veerboten

    And now I can start the route, very strange but very happy, now I don’t need the upgrade my old TomTom one :)

    Many thanks for giving me response to my problem.

    Many greets !

    Guy
  • DougLapDougLap Posts: 6,170
    Superuser
    edited June 28
    Hi @Guycramer

    Can you go outside, if you are trying to do this when indoors, and see if it will do a route then.Ie search and select the Monpellier destination and see if it will then create a route from where it thinks it is by its GPS position.

    Doug
  • GuycramerGuycramer Posts: 9 [Apprentice Traveler]
    Hi Douglap,

    See my post before removing and reinstalling the application and maps fixed the problem. Before this it was also a new installation.

    Don’t understand it, but glad it works now
  • DougLapDougLap Posts: 6,170
    Superuser
    edited June 28
    Hi @Guycramer

    Glad you are sorted. We may never know why now but at least we can see if anyone else has the same issue.

    Enjoy Monpellier, stayed near there in our motorhome a few years ago. Nice area.

    Hope you found the other info re adding stops and planning starts from other places.

    Doug
  • GuycramerGuycramer Posts: 9 [Apprentice Traveler]
    Thank you! I am trying to stop to the village near The Milau bridge.

    Heard that there is a small village what sells cheese, busy with searching it. Maybe also gone take a hotel there.

    Thank you for the help!
  • DougLapDougLap Posts: 6,170
    Superuser
    Hi @Guycramer

    Would the be Roquefort sur Soulzon?

    Doug
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