Wrong Voice Direction

andym2712
andym2712 Registered Users Posts: 3
Apprentice Seeker
edited December 2021 in Devices using Wi-Fi®
Hi. Just updated to Go Supreme and took it for a test drive. Twice the route on the map correctly showed a left turn but on both occasions the voice said turn right. How do I deal with this. I’m about to go to a first time destination and the last thing I need is to be double checking the voice direction. All maps etc had previously been updated. Thanks for your help. I should add that all other voice directions were correct.
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Comments

  • Lochfrass
    Lochfrass Posts: 17,728
    Superuser
    edited June 2020
    Can you announce where that is exactly, maybe we can check it on our devices.
    Maybe coordinate or something?
  • YamFazMan
    YamFazMan Posts: 20,799
    Superuser
    Hi
    @andym2712
    Just a thought... Here in the UK we drive on the left as you in do in Australia
    Maybe what you are hearing is the same Tomtom quirkiness as here in the UK ???
    In the UK, on Motorways, my Tomtom devices constantly tell me to 'Keep Right'....
    But in reality it doesn't mean stay in the Right Lane... Its Tomtom speak, for don't turn left at the Motorway exit slip-road you're just about to pass

    ATB YFM
  • andym2712
    andym2712 Registered Users Posts: 3
    Apprentice Seeker
    In both cases the direction line on the map showed left turns. In both cases (Australian) Karen told me to turn right.
    I was driving in Canberra travelling east on Pialligo Ave, turning left into Fairbairn Avenue. And on the return trip on Majura Road southbound, turning left onto Fairbairn Avenue.
  • Lost_Soul
    Lost_Soul Registered Users Posts: 410
    Supreme Pioneer
    edited June 2020
    I installed the Australian Map and the Karen Voice on my Go premium X here in the UK and in both of the above routes Karen instructed to turn left on the left turn. All voice directions for the route were correct :) (initially I was using the UK voice Serena and that worked correctly too)

    Maybe a soft or factory reset might help, failing which, report to Customer Services for investigation?
  • YamFazMan
    YamFazMan Posts: 20,799
    Superuser
    edited June 2020
    Hi
    @andym2712
    Set up my Go Premium running a route demo... Canberra travelling east on Pialligo Ave, turning left into Fairbairn Avenue --> Like Lost_Soul the Driving Instructions are correct
    Next... Majura Road southbound, turning left onto Fairbairn Avenue --> The same... Driving Instructions correct

    Stay Safe... ATB YFM
  • andym2712
    andym2712 Registered Users Posts: 3
    Apprentice Seeker
    Thank you Lost_Soul. I’ve since completed a 460km trip through Sydney to (our own) Newcastle. There were no conflicting directions. If there are no problems on the return trip, I may test the system once more on those two left turns. If there’s a repeat I’ll do the reset. If it turns out I need customer support, is there an email address? I’ve been unable to find one. Thanks again for your assistance
    Andrew
  • Lost_Soul
    Lost_Soul Registered Users Posts: 410
    Supreme Pioneer
    @andym2712

    Since Covid-19 - The way of contacting Customer Services has changed
    See................. https://discussions.tomtom.com/en/discussion/comment/1711834#Comment_1711834/p1