How to activate free lifetime map updates?

TC_Mobile_59

I just bought a TomTom Start 42 with lifetime free map updates. MyDrive Connect shows no free map updates. I can only buy new cards. The map on the system in 2017 (version 950).
How can I activate the lifetime free map updates?
Or should I return the piece?

VikramK

Hi @TC_Mobile_59

Welcome to the community!

The services have been activated for your device. Please check for map updates now.

@roger_sapo, I replied to you on another topic..

Thanks, Vikram

DougLap

Hi @TC_Mobile_59

With the current situation and people working from home it is sometimes taking longer for the accounts to be set up properly.

Hopefully @VikramK or @lampard will see this on Monday and sort out your account settings and then Lifetime updates will work.

Look back here on Monday

Doug

roger_sapo

I have the same problem, with a Go Essential 6

YamFazMan

Hi
@roger_sapo
Welcome to the site....
The restrictions as a result of the Corona Virus, Social Distancing and people working from home, is probably delaying the Activation of Accounts and the Allocation of Maps & Services to Accounts/Devices....
On Monday @VikramK or @lampard the Forum Moderators should pick this up and check/correct your Tomtom Account status.....

Stay Safe... ATB YFM

VikramK

Hi @TC_Mobile_59

Welcome to the community!

The services have been activated for your device. Please check for map updates now.

@roger_sapo, I replied to you on another topic..

Thanks, Vikram

TC_Mobile_59

Thanks. Everything works now.
Even a SD card was easily formatted and recognized bij MyDrive.