How to activate free lifetime map updates?
How can I activate the lifetime free map updates?
Or should I return the piece?
Best Answer
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VikramK Posts: 10,923
Moderator
Hi @TC_Mobile_59
Welcome to the community!
The services have been activated for your device. Please check for map updates now.
@roger_sapo, I replied to you on another topic..
Thanks, Vikram5
Answers
Superuser
With the current situation and people working from home it is sometimes taking longer for the accounts to be set up properly.
Hopefully @VikramK or @lampard will see this on Monday and sort out your account settings and then Lifetime updates will work.
Look back here on Monday
Doug
Superusers
@roger_sapo
Welcome to the site....
The restrictions as a result of the Corona Virus, Social Distancing and people working from home, is probably delaying the Activation of Accounts and the Allocation of Maps & Services to Accounts/Devices....
On Monday @VikramK or @lampard the Forum Moderators should pick this up and check/correct your Tomtom Account status.....
Stay Safe... ATB YFM
Welcome to the community!
The services have been activated for your device. Please check for map updates now.
@roger_sapo, I replied to you on another topic..
Thanks, Vikram
Even a SD card was easily formatted and recognized bij MyDrive.
Every time I check Updates&New Items, I get answer 'Your TomTom GO 620 is up to date'. That's not true, when I check System/About I can see that the installed map is 'Europe' v975.7679 (Released 07/2016). It's four years old, definitely not up to date! There are plenty of new roads which are not known by the navigator. Application version is also pretty old: 16.401.0077.411 (0) (22/09/2016).
Please help, how to get this really up-to-date?
Superuser
Hopefully @VikramK will pick this up tomorrow and check the settings for your unit on the TT servers and adjust as required. Look back then
Doug
Welcome to the community!
The Navkit(firmware) version v16.401 has to be updated first. Please contact the customer service to investigate the issue. Once the firmware gets updated the latest maps will be offered for download. No issues with the subscriptions on your GO 620 WiFi.
Thanks, Vikram
Thanks for advice. Still have one tricky problem, how to contact the customer service?? Haven't found any way on Win app. On my iPhone app, I can write a message, but when sending, "Something went wrong and we couldn't send your message. Try again". And again, and again. Can you tell me how to get connection to customer service?
Thanks, jjps
Superuser
Can you do it on your phone with this info. Otherwise a PC.
https://help.tomtom.com/hc/en-gb/articles/360015568919/
Chat is during normal working hours only and is very busy and you may have to try a few times to get into Chat.
There is currently no Phone line Customer Support with so many working from home.
If you have a problem with the above link try another browser.
You could also try Clicking on Contact Us at the bottom of this page under the heading Support.
When you have signed in on the next page Tap Red Contact Us
Type Help in next box then hit return
Help box appears with a few suggestions. Just Tap the Contact Us at the bottom
Box appears with Chat/Email
Doug
Same problem for my device (start20). Have been trying off and on for about a year now.
My fully updated device has a map dated 5/2018. That can't be the latest map. So very disappointed with TomTom.
Superuser
Was you Start 20 sold with lifetime map updates? If it was then you should still be offered updates on a regular basis. If not then you need to purchase map updates from the Tomtom shop.
Doug
Yes, sold with lifetime maps. It's even printed on the retail box in black font on a lime green flash. That's why I originally brought it.
David
Superuser
Then Contact Customer Support and raise the matter with them. Some Start 20 unit shave been declared obsolete but Tomtom have started that they are still honouring the lifetime maps on those units.
Here is some info on contacting Customer support.
https://help.tomtom.com/hc/en-gb/articles/360015568919/
Chat is during normal working hours only and is very busy and you may have to try a few times to get into Chat.
There is currently no Phone line Customer Support with so many working from home.
If you have a problem with the above link try another browser.
You could also try Clicking on Contact Us at the very bottom of this page under the heading Support.
When you have signed in on the next page Tap Red Contact Us
Type Help in next box then hit return
Help box appears with a few suggestions. Just Tap the Contact Us at the bottom
Box appears with Chat/Email
Doug
Tom Tom is for me, the worst company out there. It's just a rip off, nothing like it used to be.
Do you know in which country their Customer Support is in?
Thanks for your help.
David
Superuser
I don't understand why you had any difficulty contacting them since June last year as until early this year there were available phone lines as well as Chat and email for use in various countries around the world.
As far as I know they have Customer Support based in various countries depending on the language involved.
Doug
Bongo. The TomTom Digital Assistant can't help.
Contact us 'Red Flash' can't help.
All I want is what I paid for.
Superuser
Thats why UI said there were phone number until early this year. Since Covid struck there are only Chat and Email facilities.
Try this which I have just checked and I can get to the Chat or Email options. Make sure you are signed in top Right.
https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support
Doug
I received a email for Tom Tom saying they will get back to me.
A couple of days later, updates started working (I didn't do anything different)
Don't know what they did, just wish it had happened over a year ago.
Shouldn't have to chase up what I, as a customer, paid for.
Done now, unless it mysteriously stops working at the next FREE update. Thanks.
Superusers
@DH1
Welcome to the site....
Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines...
(Monday to Friday Normal Office Hours)
The way of contacting Customer Services has changed
See... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
_________________________
The official way to Contact Tomtom Support.....
https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support
Stay Safe... ATB YFM