Lifetime Traffic and Speed Cameras on New GO Premium Are Showing They Are Due To Expire
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DougLap Posts: 6,922
SuperuserHi @ajukl
Glad to see that you have got your account sorted. Now the more difficult bit and I don't mean the getting of monies back.
Unfortunately with no phone lines available and the website being significantly amended it is not quite as easy as it was.
Could you try Clicking on Contact Us under Support on the bottom left of this page and then log into your account on the next page then Click on the Support Icon Bottom Right. Type in your request and see what happens.
Tell us what happens.
Doug5
Answers
Superusers
@ajuk
Welcome to the site....
The restrictions as a result of the Corona Virus, Social Distancing and people working from home, is probably delaying the Activation of Accounts and the Allocation of Maps & Services to Accounts/Devices....
On Monday @VikramK or @lampard the Forum Moderators should pick this up and check/correct your Tomtom Account status.....
Stay Safe... ATB YFM
Superuser
There is a phone number on the purchase invoice which I shall try on Monday unless the moderators or someone else advises me they have it in hand.
Having been conned into paying a subscription does little though to inspire confidence they will sort this out.
Superuser
If you scan through this forum you will find others who have had the same issue as you. In many instances their problem has been fixed the same day as they raised it. The mods are on the forum Monday to Friday so you should be sorted tomorrow.
The phone lines have been suspended during the current situation with support via Chat or Email.
Doug
Superusers
@ The Moderators will be able sort out your Account status... Maps Speed can Live Services etc...
But you will need to Contact Tomtom Support for your refund....
Due to COVID-19 the phone service has been suspended....
Tomtom Direct Email & Chat Links by Country....
Click on required Countries Email or Chat Link....
Here... https://discussions.tomtom.com/en/discussion/1122389/customer-service-contact-details-during-covid-19-epidemic/p1
ATB YFM
Superusers
@ajuk Hi
Sorry but the above information is incorrect....
The Support links refer to the previous Tomtom Support site and are not active
The Latest Support site is undergoing maintenance and is only partially active....
Sorry Again.... ATB YFM
Superuser
You will not lose your money especially if the Mods sort your Traffic out etc they can refer the matter to customer support if you continue to have a problem contacting Customer support when they are open on Monday. Just wait for the mods .
Doug
Superusers
@ajuk
You haven't been conned you will get your money refunded....
Its just a simple mistake... When you hit the site, the COVID-19 restrictions plus the Support site only partially active and undergoing maintenance... There wasn't enough information available on the site for you to make an informed decision on how to proceed....
As Doug says... You will not lose your money especially if the Mods sort your Traffic out etc they can refer the matter to customer support if you continue to have a problem contacting Customer support when they are open on Monday. Just wait for the mods....
Staty Safe... ATB YFM
They will need my account name: [email protected]
Mod edit: Please don't post private or personal information on a public forum. Thanks!
Welcome to the community!
The services for your device have been activated. Please do a soft reset and check again.
Regards
Vikram
Can you advise on how I get my money refunded?
Superuser
Glad to see that you have got your account sorted. Now the more difficult bit and I don't mean the getting of monies back.
Unfortunately with no phone lines available and the website being significantly amended it is not quite as easy as it was.
Could you try Clicking on Contact Us under Support on the bottom left of this page and then log into your account on the next page then Click on the Support Icon Bottom Right. Type in your request and see what happens.
Tell us what happens.
Doug
It would have helped though if on the order page, after you have to apply the sat nav model, if it came back and said it was not required and some further explanation as to what to do next.
As an aside still have problems in signing in. Have to clear out all data etc from browser every time.
Superuser
Glad you got that to work and all being well it will be sorted soon which is what I expected would happen once we got through too the right people which in the current situation is not quite as easy as normal..
I appreciate that you have tried the Support route I asked you to try and that you have got it to work. I can now try to help others with the same information.
What browser are you using. If you are not using Firefox or Chrome then try those for a while until your normal one works okay. I was having a similar issue with Safari until the other day.
Doug