Rider 50 - won´t update maps
BrunoMelo
Posts: 6 [Apprentice Traveler]
I just bought a Rider 50, it did some updates as soon as it connected to the internet, but it won´t update the maps, it says v10.20, but from what I can see its a 2018 version.
Shouldn't I have lifetime updates? I just bought it today.
Shouldn't I have lifetime updates? I just bought it today.
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Best Answer
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DougLap
Posts: 6,922 
SuperuserHi @BrunoMelo
During this current situation wt many working from home it appears that accounts are occasionally taking longer to get set up fully.
Hopefully @VikramK or @lampard will see this on Monday and sort it out for you.
Look back then in the meantime play with the new toy so you get to know it well.
Doug5
Answers
Superuser
During this current situation wt many working from home it appears that accounts are occasionally taking longer to get set up fully.
Hopefully @VikramK or @lampard will see this on Monday and sort it out for you.
Look back then in the meantime play with the new toy so you get to know it well.
Doug
Hey DougLap, thanks for your answer.
So this is just a temporary problem?
For a moment I thought I have bought a model without map updates, but it says in the box "lifetime updates"
Superuser
It has happened to a few recently so hopefully will get sorted soon like the others.
Doug
Superusers
@BrunoMelo
Welcome to the site...
Rider 500/550 User Manual....
https://help.tomtom.com/hc/en-gb/articles/360014295100-RIDER-500-550-User-Manual
Stay Safe... ATB YFM
Thank you, I already have read the manual, is there something in specific you want me to check?
From what I have been reading I think my problem is in the subscriptions.
So I guess It was a matter of time! Thank you for your help @DougLap
Superuser
Hopefully you are sorted. If you have any problems come back and we will try to sort them for you.
Doug