6250 — TomTom Community

6250

i bought a new tomtom 6250 no updated maps

Comments

  • YamFazManYamFazMan Posts: 16,774 [Elite Vanguard]
    edited June 26
    Hi
    @Alius
    Welcome to the site....
    These are unusual times... The Corona Virus restrictions, like Social Distancing and people working from home, are probably delaying the Activation of Accounts and the Allocation of Maps & Services to Accounts/Devices....
    @VikramK or @lampard the Forum Moderators should pick this up and check/correct your Tomtom Account status.....
    If it's not picked up Today pop back on Monday....
    Stay Safe... ATB YFM
  • DougLapDougLap Posts: 4,772 [Elite Voyager]
    Hi @Alius

    During these difficult times and people working from home it seems that some accounts are taking longer than normal to get set up correctly. When @lampard has the chance to look at yours he will make any necessary changes.

    Look back here later

    Doug
  • VikramKVikramK Posts: 9,512 TomTom Moderator
    Hi @Alius

    Welcome to the community!

    I just reviewed the logs in the backend and I see both the devices are on the latest map version- Europe_TRUCK : 1050.10208

    Thanks, Vikram
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