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Hi @Alius
Welcome to the site....
These are unusual times... The Corona Virus restrictions, like Social Distancing and people working from home, are probably delaying the Activation of Accounts and the Allocation of Maps & Services to Accounts/Devices.... @VikramK or @lampard the Forum Moderators should pick this up and check/correct your Tomtom Account status.....
If it's not picked up Today pop back on Monday....
Stay Safe... ATB YFM
During these difficult times and people working from home it seems that some accounts are taking longer than normal to get set up correctly. When @lampard has the chance to look at yours he will make any necessary changes.
Alius
Posts: 1 [Apprentice Seeker]
Comments
@Alius
Welcome to the site....
These are unusual times... The Corona Virus restrictions, like Social Distancing and people working from home, are probably delaying the Activation of Accounts and the Allocation of Maps & Services to Accounts/Devices....
@VikramK or @lampard the Forum Moderators should pick this up and check/correct your Tomtom Account status.....
If it's not picked up Today pop back on Monday....
Stay Safe... ATB YFM
During these difficult times and people working from home it seems that some accounts are taking longer than normal to get set up correctly. When @lampard has the chance to look at yours he will make any necessary changes.
Look back here later
Doug
Welcome to the community!
I just reviewed the logs in the backend and I see both the devices are on the latest map version- Europe_TRUCK : 1050.10208
Thanks, Vikram