Start 60 does not recognise new 16 g SD card

Manxel

When updating to new maps, device does not have enough storage capacity. I bought a new 16g micro sd HCI card, formated, but device does not recognise the new card.
What do I have to do so device recognises new card?

YamFazMan

HI
@Manxel
Welcome to the site...
Tomtom NAV3 NAV4 & NAV5 (Wi-Fi) devices use....
A Class 10 Micro SDHC 16GB or 32GB (Max) memory card....
The Memory card MUST be formatted FAT32 (Preferably not Quick format)
Then Formatted in the device to a Tomtom Proprietary Format to store Maps....

Stay Safe... ATB YFM

Mal_Green

I have the same issue. I cannot install the recent map update as MyDrive is saying I do not have enough memory even though I have deleted everything possible so I have tried expanding the memory and purchased a Transcend Class 10 SDHC 32GB card. I have fully formated (FAT32) I then installed in to mt device and then went to system;format memory card then select format card (nothing actually seems to happens and takes me back to the system screen. When I then connect my device to my PC and then open mydrive I can only see the available free memory on my device (227MB). Where it shows the free memory for the memory card this is grayed out and shows nothing! So i assume it does not recognise the card (or faulty?!).

Hope you can help as desperately want to install the new map!

Thanks

DougLap

Hi @Mal_Green

Assuming you have full pushed the card in until it clicks some cards seem to be an issue. Sandisk, and Samsung from a reliable source seem okay. I would have assumed Transcend would be okay but it may be the issue unless it is a fake or faulty.

Doug

YamFazMan

Hi
@Mal_Green
Welcome to the site....
With your Transcend Class 10 SDHC 32GB card installed....
Try a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh

RESETTING YOUR NAVIGATION DEVICE
https://uk.support.tomtom.com/app/answers/detail/a_id/6965//session/L2F2LzEvdGltZS8xNDI2NjM0NDUyL3NpZC9EQTdTVHpobQ

Charge the device for at least 2Hrs "OR" have the device plugged into a power supply
Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
You won’t lose anything; it’s just like rebooting your PC
I use a Soft/drum-roll start after any upgrade large or small.
It’s also useful to keep in mind for sorting out most minor niggles......

______________________________

If you want to be 100% sure about your Transcend 32gb micro SDHC Memory card

Maybe You have a Counterfeit Micro SD Card ???
There are lots of Videos on-line... How to identify a FAKE Micro SD Memory Card... Just Google 'Counterfeit Micro SD Cards'
They can be very visually very convincing

I downloaded the Micro SD Card Test Program 'H2testw' from Softpedia
It generates and copies 1GB files to the card until the card is full + Checks the Read/Write speed
Here... https://www.softpedia.com/get/System/System-Miscellaneous/H2testw.shtml
Note... The program 'H2testw' checked out as Virus free... Using Avast AV & Malwarebytes

program copies 1GB files to the card until the card is full + Checks the Read/Write speed
A formated 16GB card should hold around 15ish of the 1GB files to fill the Card and 31ish files to fill a 32GB Card
The Fake cards have software installed, that fools the PC into repeatedly over writing the data on a much smaller Memory card, giving the impression its much larger than it is in reality...

Luckily all my cards check out OK
Use the above at your own discretion...
________________________

Test results... My 16GB Toshiba SDHC Card
Warning: Only 14915 of 14916 MByte tested.
Test finished without errors.
You can now delete the test files *.h2w or verify them again.
Writing speed: 15.4 MByte/s
Reading speed: 18.8 MByte/s
H2testw v1.4
Installed 1GB Flles = 15

Stay Safe... ATB YFM

Mal_Green

Thank you for your replies, the SD certainly clicks home when inserted. As for a fake, that I cannot be sure off as I cannot remember where I purchased it from, all I can say is that It is recognised by my PC and have been using a while for largish MP4 files and had no problems. So not quite understand, even if a fake, why i cannot get it show up in mydrive?

I don't particularly want to buy a new SD card if I have the same problem :-(

Mal_Green

Just to give you an update, this morning I turned my device on and it came up with a message saying do I want to format my SD card! for some strange reason it is now recognising it!

Thanks for your replies!

DougLap

Hi @Mal_Green

Glad you are sorted. Don’t think it will be appreciated if I suggest to others they try turning the unit on tomorrow as a solution. Nice to know it could work. 😂😂😂😂

Doug