Start 60 does not recognise new 16 g SD card

Manxel
Manxel Registered Users Posts: 1
Novice Seeker
in Devices using MyDrive Connect
When updating to new maps, device does not have enough storage capacity. I bought a new 16g micro sd HCI card, formated, but device does not recognise the new card.
What do I have to do so device recognises new card?

Comments

  • YamFazMan
    YamFazMan Posts: 20,820
    Superuser
    edited June 2020
    HI
    @Manxel
    Welcome to the site...
    Tomtom NAV3 NAV4 & NAV5 (Wi-Fi) devices use....
    A Class 10 Micro SDHC 16GB or 32GB (Max) memory card....
    The Memory card MUST be formatted FAT32 (Preferably not Quick format)
    Then Formatted in the device to a Tomtom Proprietary Format to store Maps....

    Stay Safe... ATB YFM
  • Mal_Green
    Mal_Green Registered Users Posts: 3
    New Seeker
    I have the same issue. I cannot install the recent map update as MyDrive is saying I do not have enough memory even though I have deleted everything possible so I have tried expanding the memory and purchased a Transcend Class 10 SDHC 32GB card. I have fully formated (FAT32) I then installed in to mt device and then went to system;format memory card then select format card (nothing actually seems to happens and takes me back to the system screen. When I then connect my device to my PC and then open mydrive I can only see the available free memory on my device (227MB). Where it shows the free memory for the memory card this is grayed out and shows nothing! So i assume it does not recognise the card (or faulty?!).

    Hope you can help as desperately want to install the new map!

    Thanks
  • DougLap
    DougLap Posts: 9,855
    Superuser
    Hi @Mal_Green

    Assuming you have full pushed the card in until it clicks some cards seem to be an issue. Sandisk, and Samsung from a reliable source seem okay. I would have assumed Transcend would be okay but it may be the issue unless it is a fake or faulty.

    Doug
  • YamFazMan
    YamFazMan Posts: 20,820
    Superuser
    Hi
    @Mal_Green
    Welcome to the site....
    With your Transcend Class 10 SDHC 32GB card installed....
    Try a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh

    RESETTING YOUR NAVIGATION DEVICE
    https://uk.support.tomtom.com/app/answers/detail/a_id/6965//session/L2F2LzEvdGltZS8xNDI2NjM0NDUyL3NpZC9EQTdTVHpobQ

    Charge the device for at least 2Hrs "OR" have the device plugged into a power supply
    Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles......

    ______________________________

    If you want to be 100% sure about your Transcend 32gb micro SDHC Memory card

    Maybe You have a Counterfeit Micro SD Card ???
    There are lots of Videos on-line... How to identify a FAKE Micro SD Memory Card... Just Google 'Counterfeit Micro SD Cards'
    They can be very visually very convincing

    I downloaded the Micro SD Card Test Program 'H2testw' from Softpedia
    It generates and copies 1GB files to the card until the card is full + Checks the Read/Write speed
    Here... https://www.softpedia.com/get/System/System-Miscellaneous/H2testw.shtml
    Note... The program 'H2testw' checked out as Virus free... Using Avast AV & Malwarebytes

    program copies 1GB files to the card until the card is full + Checks the Read/Write speed
    A formated 16GB card should hold around 15ish of the 1GB files to fill the Card and 31ish files to fill a 32GB Card
    The Fake cards have software installed, that fools the PC into repeatedly over writing the data on a much smaller Memory card, giving the impression its much larger than it is in reality...

    Luckily all my cards check out OK
    Use the above at your own discretion...
    ________________________

    Test results... My 16GB Toshiba SDHC Card
    Warning: Only 14915 of 14916 MByte tested.
    Test finished without errors.
    You can now delete the test files *.h2w or verify them again.
    Writing speed: 15.4 MByte/s
    Reading speed: 18.8 MByte/s
    H2testw v1.4
    Installed 1GB Flles = 15

    Stay Safe... ATB YFM
  • Mal_Green
    Mal_Green Registered Users Posts: 3
    New Seeker
    Thank you for your replies, the SD certainly clicks home when inserted. As for a fake, that I cannot be sure off as I cannot remember where I purchased it from, all I can say is that It is recognised by my PC and have been using a while for largish MP4 files and had no problems. So not quite understand, even if a fake, why i cannot get it show up in mydrive?

    I don't particularly want to buy a new SD card if I have the same problem :-(

  • Mal_Green
    Mal_Green Registered Users Posts: 3
    New Seeker
    Just to give you an update, this morning I turned my device on and it came up with a message saying do I want to format my SD card! for some strange reason it is now recognising it!

    Thanks for your replies!


  • DougLap
    DougLap Posts: 9,855
    Superuser
    edited July 2020
    Hi @Mal_Green

    Glad you are sorted. Don’t think it will be appreciated if I suggest to others they try turning the unit on tomorrow as a solution. Nice to know it could work. 😂😂😂😂

    Doug

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