Cant download map

Sivan

I have bought new maps last week but in My TomTom I can't see them. No maps available for my navigation GO 950. Order 40xxxxx39. Where is the mistake? Thank You.


Mod edit: Please don't post private or personal information on a public forum. Thanks!

YamFazMan

Hi
@Sivan
Welcome to the site....
These are unusual times... Tomtom is like everywhere else, the restrictions as a result of the Corona Virus, Social Distancing and people working from home, is probably delaying the Activation of Accounts and the Allocation of Maps & Services to Accounts/Devices....
@VikramK or @lampard the Forum Moderators should pick this up and check/correct your Tomtom Account status.....

Stay Safe... ATB YFM

VikramK

Hi @Sivan

The map you ordered is active on your account. If you check for updates in TomTom HOME it should be offered as a download.

https://help.tomtom.com/hc/en-us/articles/360013961259

Regards,
Vikram

Sivan

I uninstalled map from my TomTom Go, restarted TomTom Home but maps aren't still available. What can I do more?

DougLap

Hi @Sivan

Hopefully @lampard or @Jürgen will pick this up otherwise @VikramK is not back until Monday..

Doug

witty_2000

I also bought the Italy maps update;
present on the account but impossible to install them on the navigator .... you are sent back to the assistance page which is nothing short of ... embarrassing !! However the charge, that yes, was immediate


Mod edit: Machine translated (Italian)

VikramK

@Sivan

I can only repeat what I posted before. The map is still active for your device. Please do a soft reset and try to check for updates...
Should that not help please get in touch with our customer service....

@witty_2000

The map of Italy is active for your device, please check or updates and the map should be offered as a download.

Thanks, Vikram

Sivan

I have made a Soft reset. After connecting Go to PC it still shows only FixGPS and maps share for download. And the info that it is recommended to buy new maps. I have paied for Maps Europe + 6x actualization. What more can I do? How I can contact customes service? There is no email address. Thanks Ivan

Sivan

Hi Vikram, can you help me with this issue? I still can't download maps I have bought. I invested money for nothing. If there is no possibility to reset the connection or what more we can do? I will ask you to send back my money... I updated my TomTom many times before without any problem but this time something is wrong. HELP!

DougLap

Hi @Sivan

You need to contact customer support. They may well be able to get the matter sorted once they have checked the purchase and whether or not it has been set correctly on the TT servers. There are no phone lines open with TT with so many working from home.

Go to the bottom of this page and Select Contact Us under the heading Support
Log into the Page that opens
Tap on the Red Contact Us
Type Help in the Red box and hit return
Help Box appears with a number of suggestions. Select Contact Us at the bottom of the box.
You now get a box with Chat/Email. options

The chat facility is very busy so you may have to try a few times before you get a connection.

Doug

Sivan

I have bought new maps. I can see the order in My orders, but no map is visible for download. What's wrong? Best regards, Ivan

DougLap

Hi @Sivan

You need t contact customer support t and get them to complete the connection of the maps to your account.

Doug