how do i contact customer care?

daveday_un80
daveday_un80 Registered Users Posts: 1
Apprentice Seeker
in Travel lounge
no phone contact available to UK customers and I cant find an email address on the TomTom website. Tried BONGO but he/she just says no live chat available.
thanks

Answers

  • DougLap
    DougLap Posts: 10,042
    Superuser
    Hi @daveday_un80

    Try yhe Uk options in the following link.

    https://discussions.tomtom.com/en/discussion/1122389/customer-service-contact-details-during-covid-19-epidemic

    Doug
  • tfarabaugh
    tfarabaugh Posts: 16,973
     Superuser
    There is no longer phone support for TT Products. You need to contact them via email or chat during business hours using the Contact Us link at the bottom of each page.
  • BertilB
    BertilB Registered Users Posts: 3
    Apprentice Traveler
    Email and chat does not work. Not for any country. They just send you back to the support page https://help.tomtom.com/hc/en-us
    How to contact?
  • DougLap
    DougLap Posts: 10,042
    Superuser
    edited June 2020
    Hi @BertilB

    If you log into the page the link takes you to if you then click on the Support button bottom Right and input a question what happens?

    Doug
  • Lochfrass
    Lochfrass Posts: 18,482
     Superuser
    @BertilB

    Have you tryed this way?
    • klick https://help.tomtom.com/hc/sv and acept cookies from that side
    • Then log in the Side with your tomtom Account
    • click on the bubble "Support" and write chat
    • Now press "enter on the keybord"
    • at last klick on "Gert in touch"
    Hope it works for you
    3ufvxjm9oq4h.jpg
    6ix8wsvoc04k.jpg

    Here it works with Firefox and Chrome.

  • VikramK
    VikramK Administrators Posts: 14,303
    Moderator
    Hi @BertilB

    Did you contact the customer service already?
    I asked our 2nd Line Team to quickly review your devices logs to see if there is some problem from the software perspective.

    They confirmed that the device does not have the latest firmware and Quick GPS Fix installed.
    Jobs have been created in the backend to push these updates through MyDrive Connect.

    Please clear the cache in MyDrive Connect first and connect the device. The jobs will get processed and the device might reboot.

    Steps to clear the cache see below-

    bo2wh4g2c34x.png

    Regards
    Vikram

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