Start 62 no maps avilable.

Aklaise
Aklaise Registered Users Posts: 3
New Seeker
in MyDrive Connect
Hi,

I have a TomTom Start62. comes with liftime maps. purchased it 6month ago.
when inserted SD card all maps was gone. connected to MyDrive. and there under my maps is only offer: Time to replace my device!
i dont whant to by a new deviece. i just bought one!

How can i redownload/update maps for my almost new device!

Answers

  • VikramK
    VikramK Administrators Posts: 13,781
    Moderator
    Hi @Aklaise

    Welcome to the community!
    The services on your device for map updates have been activated. Please check for updates in MyDrive Connect.

    Regards, Vikram
  • Aklaise
    Aklaise Registered Users Posts: 3
    New Seeker
    i already cheked myDrive content.
    the only posible update for maps is to purchase new device with discount.

    and i cant activate nothing on the device. thre is only message: "No Maps Available"
    only active button is OK.i4slm5bv8ge7.png

  • DougLap
    DougLap Posts: 9,841
    Superuser
    edited June 2020
    Hi @Aklaise

    Try a Soft Reset. ie Turn the unit on and when ready Hold the On/Off button down for about 20 seconds plus until you hear the drumroll sound then let the button go. No restart MyDrive Connect and see if updates are offered.

    Is your new unit listed in the software and is it logged into the same account?

    Doug
  • Aklaise
    Aklaise Registered Users Posts: 3
    New Seeker
    Hi @DougLap
    thanks for your sugestion.
    have tried the Soft Reset before without success But now it worked :)
    now after SofReset there is full list of maps available.

    Or @VikramK you did something?

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