My Drive says 4 updates available

Rod1812

4 updates available but gets stuck on checking page and goes no further.

VikramK

Hi Rod1812

Welcome to the community!

Please try the below-

1. Disconnect the device from the computer and do a soft reset..



2. Delete the HOME3 folder located at -

C:\Users\"Username"\AppData\Local\TomTom\

3. Now connect the device to the computer and check for updates in MyDrive Connect.

Regards, Vikram

DougLap

Hi @Rod1812

Load updates one at a time don't try and do them all in one go. See if that helps If one of the updates is for the operating software you have to do that first on its own.

Doug

Rod1812

Thanks for reply Doug, it says to download and install ArchCore 1st which is what I'm trying to do but just hangs on checking page, says 100% but doesn't start download.

VikramK

Hi Rod1812

Welcome to the community!

Please try the below-

1. Disconnect the device from the computer and do a soft reset..



2. Delete the HOME3 folder located at -

C:\Users\"Username"\AppData\Local\TomTom\

3. Now connect the device to the computer and check for updates in MyDrive Connect.

Regards, Vikram

Rod1812

Hi Vikram, thank you for your reply. It took a few tries but your fix eventually worked and all updates installed successfully 👍