My Drive says 4 updates available

Rod1812
Rod1812 Registered Users Posts: 3
New Seeker
4 updates available but gets stuck on checking page and goes no further.

Best Answer

  • VikramK
    VikramK Administrators Posts: 13,722
    Moderator
    Answer ✓
    Hi Rod1812

    Welcome to the community!

    Please try the below-

    1. Disconnect the device from the computer and do a soft reset..



    2. Delete the HOME3 folder located at -

    C:\Users\"Username"\AppData\Local\TomTom\

    3. Now connect the device to the computer and check for updates in MyDrive Connect.

    Regards, Vikram

Answers

  • DougLap
    DougLap Posts: 9,827
    Superuser
    Hi @Rod1812

    Load updates one at a time don't try and do them all in one go. See if that helps If one of the updates is for the operating software you have to do that first on its own.

    Doug
  • Rod1812
    Rod1812 Registered Users Posts: 3
    New Seeker
    Thanks for reply Doug, it says to download and install ArchCore 1st which is what I'm trying to do but just hangs on checking page, says 100% but doesn't start download.
  • VikramK
    VikramK Administrators Posts: 13,722
    Moderator
    Answer ✓
    Hi Rod1812

    Welcome to the community!

    Please try the below-

    1. Disconnect the device from the computer and do a soft reset..



    2. Delete the HOME3 folder located at -

    C:\Users\"Username"\AppData\Local\TomTom\

    3. Now connect the device to the computer and check for updates in MyDrive Connect.

    Regards, Vikram
  • Rod1812
    Rod1812 Registered Users Posts: 3
    New Seeker
    Hi Vikram, thank you for your reply. It took a few tries but your fix eventually worked and all updates installed successfully 👍