TOMTOM GO Professional 6250

rphillip

Hi,
One of my TOMTOM GO Professional 6250 will not update maps, it shows "expired" subscription. The other however updates just fine.
Shouldnt all pro versions of these devices lifetime map update enabled?
Thank you in advanced.
Best regards,
Phillip

VikramK

Hi @rphilip

Welcome to the community!
Subscriptions for your device have been fixed. Thanks for confirming the last 3 digits.
Please check for updates now....

Regards,
Vikram

DougLap

Hi @rphillip

Hopefully @VikramK will pick this up tomorrow. and sort your account out fro you.

Could you detail here now the last 3 numbers of the Serial No of the unit concernednot the whole lot, as that may help him.

Doug,

rphillip

Hi @DougLap,

Thank you in advanced.
The last 3 numbers of the Serial No are 679.

Best regards,
Phillip

VikramK

Hi @rphilip

Welcome to the community!
Subscriptions for your device have been fixed. Thanks for confirming the last 3 digits.
Please check for updates now....

Regards,
Vikram

rphillip

Good evening @VikramK

Many... many thanks!
I really appreciate your support, and of course @DougLap.

Update is now running, and Europe Truck - Lifetime Maps are now active.

Again, thanks.

Best regards.
RPhillip

Smiffy63

Hi, I can't find a live subscription renewal for my device and am getting no help from tomtom. Can anyone tell me if there is one available please?

DougLap

Hi @Smiffy63

Click on the the following link and Log into your account

https://help.tomtom.com/hc/en-gb

Now click on the Update option at the top of the page then you have an option to select Live Updates.

Hope that helps

Doug