TOMTOM GO Professional 6250 — TomTom Community

TOMTOM GO Professional 6250

Hi,
One of my TOMTOM GO Professional 6250 will not update maps, it shows "expired" subscription. The other however updates just fine.
Shouldnt all pro versions of these devices lifetime map update enabled?
Thank you in advanced.
Best regards,
Phillip

Best Answer

  • VikramKVikramK Posts: 9,886 Moderator
    Accepted Answer
    Hi @rphilip

    Welcome to the community!
    Subscriptions for your device have been fixed. Thanks for confirming the last 3 digits.
    Please check for updates now....

    Regards,
    Vikram :)

Answers

  • DougLapDougLap Posts: 5,531
    Superuser
    Hi @rphillip

    Hopefully @VikramK will pick this up tomorrow. and sort your account out fro you.

    Could you detail here now the last 3 numbers of the Serial No of the unit concernednot the whole lot, as that may help him.

    Doug,
  • rphilliprphillip Posts: 3 [Apprentice Seeker]
    Hi @DougLap,

    Thank you in advanced.
    The last 3 numbers of the Serial No are 679.

    Best regards,
    Phillip
  • VikramKVikramK Posts: 9,886 Moderator
    Accepted Answer
    Hi @rphilip

    Welcome to the community!
    Subscriptions for your device have been fixed. Thanks for confirming the last 3 digits.
    Please check for updates now....

    Regards,
    Vikram :)
  • rphilliprphillip Posts: 3 [Apprentice Seeker]
    Good evening @VikramK

    Many... many thanks!
    I really appreciate your support, and of course @DougLap.

    Update is now running, and Europe Truck - Lifetime Maps are now active.

    Again, thanks.

    Best regards.
    RPhillip
  • Smiffy63Smiffy63 Posts: 2 [New Seeker]
    Hi, I can't find a live subscription renewal for my device and am getting no help from tomtom. Can anyone tell me if there is one available please?
  • DougLapDougLap Posts: 5,531
    Superuser
    edited July 11
    Hi @Smiffy63

    Click on the the following link and Log into your account

    https://help.tomtom.com/hc/en-gb

    Now click on the Update option at the top of the page then you have an option to select Live Updates.

    Hope that helps

    Doug
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