help

tjl60
Registered Users Posts: 8 
New Seeker

New Seeker
I just bought a new voice of sam and it went through 2 time and i can not get to download on my gps
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Comments
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that is cool
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Hi @tjl60
You have ordered the voice for which device? I don't see any device linked to your TomTom account.
Could you send me the serial number of the device through a private message ?
Thanks, Vikram0 -
I did but still have not heard any thing
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Hi @tjl60
Thanks for sending the serial number. The device TomTom PRO 7150 TRUCK is not a consumer product and support for this device is handled by Webfleet
I don't think the voice you ordered will be compatible with that model. If it's a paid voice, please contact our customer service with the order number to raise a refund request.
Thanks, Vikram0