Tomtom Sports Android app takes ages to sync to Tomtom Runner — TomTom Community

Tomtom Sports Android app takes ages to sync to Tomtom Runner

zpedrozpedro Posts: 2 [New Seeker]
edited June 2020 in Runner & Multi-Sport
Hey there,
I've been using a Tomtom Runner Cardio GPS Watch.

It takes 30min to sync to Tomtom Sports and I can't let the screen of the phone sleep or it'll break the connection and I have to start it all over again.

I'm using an Android phone if it makes any difference.

Is it supposed to be like this? Is it just me?

Answers

  • tfarabaughtfarabaugh Posts: 16,528
    Superusers
    It can take a long time depending on your phone's Internet connection. Are you connected via WiFi or with very strong cell signal? You may want to reset the connection and see if that helps. You first need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again and remove the TomTom_MySports folder from the internal storage of the watch (plug it into a computer and you will see it as a hard drive and can delete it there). The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.
  • zpedrozpedro Posts: 2 [New Seeker]
    edited June 2020
    Ok, I did all the steps you mentioned apart from deleting the folder.

    Anyway I tried, I could not open any sort of drive for the internal storage of the watch. I reconnected all the things through the app on the phone.

    Let's see how it handles on my next training exercise.

    Oh and the Wifi is great. I'm near the router.

    I'll report soon.

    Thanks
  • tfarabaughtfarabaugh Posts: 16,528
    Superusers
    You need to be using a computer to do a reset, it cannot be done though the app.
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