Lifetime traffic and speed cam is about to expire? Is this a bug?

Beuzy

Hi @VikramK

I got a premium X yesterday, with lifetime traffic and speed cams.
Now I checked the status of the subscription on my device for the lifetime traffic and cams.
But seems the expire in a month?!? This can’t be correct is it?
Can anyone help me at tomtom support to fix this.

Thanks in front.

VikramK

Hi @Beuzy

Welcome to the community!
We have fixed the subscriptions and services for your GO PREMIUM X. Please check for status and updates after performing a soft reset.



Regards, Vikram

YamFazMan

Hi
@Beuzy
Welcome to the site....
It will probably be Monday before @VikramK or @lampard the Forum Moderators pick this up and check the Account Status....

Stay Safe... ATB YFM

Beuzy

Oke thanks, i check back to the answer then on monday.

Thx

VikramK

Hi @Beuzy

Welcome to the community!
We have fixed the subscriptions and services for your GO PREMIUM X. Please check for status and updates after performing a soft reset.



Regards, Vikram

Beuzy

Hi @VikramK

Thanks fot the quick help and service, now the cams and traffic info is activated!

Just in time to start my work! This is great.

Have a nice day!

DaveMiller

I have the same problem: Go Premium (with lifetime traffic and camera services) received and set up today, and it says Traffic will expire on 22 July. How do I correct that, please?

DougLap

Hi @DaveMiller

Hopefully @lampard will pick this up and sort your account out. Look back later.

Doug

VikramK

Hi @DaveMiller

Welcome to the community!
The services for your device have been fixed. Please do a soft reset as advised above and check again....


Regards, Vikram

DaveMiller

Superb! Thanks, Vikram, for your quick work.