Speed Camera Updates - per month subscription automatically applied to my account?

Icosphere
Icosphere Registered Users Posts: 5
Apprentice Traveler
Hi there, I received an order confirmation email early this morning from [email protected] saying that I had ordered "World Speed 1 Month" but I did not make this transaction. Then I find out in my account that I have a speed camera subscription that started today and end in one month. The order summary shows subtotal of £2.99 and discount £2.99 with a total of £0.00.

I received yet another email later on today with the text "Just a quick note to update you on how we have streamlined our service to your convenience. Your speed camera subscription will remain active and continue month-to-month for £ 2.99. You have the option of a 30-day cancellation." I logged into my account and found that indeed I have an Active Subscription which I did not order.

How can this be applied to my account automatically without my authorisation?

Answers

  • Martindp2
    Martindp2 Registered Users Posts: 8
    Master Explorer
    Me too. I'm not sure this is legal but even if it is it is morally reprehensible. Why was there no prior warning before the money was taken? Who said I wanted to renew my subscription? Why has the price more than doubled since the figure I paid last year? Where are TomTom's contact details so that I can demand my money back? I am extremely angry about this action and cancelled immediately. Unless I get some acceptable response I intend to pass the matter over to the Consumer Association ("Which" Magazine) to give it some publicity and get their opinion.
  • Icosphere
    Icosphere Registered Users Posts: 5
    Apprentice Traveler
    I have cancelled the unauthorised subscription today. What happens if I never checked the email or account, the subscription would have continued without my knowledge.
    This is outrageous behaviour from TomTom to impose this upon our account without knowledge.
  • judydye
    judydye Registered Users Posts: 6
    Apprentice Traveler
    I had the same and raised a chat item on this subject and was told it was one month's free subscription a year after I had similar. They said to download it which I did.
    Following that I got an email saying

    "Just a quick note to update you on how we have streamlined our service to your convenience. Your speed camera subscription will remain active and continue month-to-month for £ 2.99. You have the option of a 30-day cancellation.

    To change your subscription preferences, please go to: TomTom.com > Sign in to your account > Then go to ‘My Subscriptions’
    "
    There are 2 issues here:-
    1)I have not agreed to any monthly subscription
    2) The link quoted above does not work - it gives a page not found error

    It is a total co-trick to get us to purchase.
  • Martindp2
    Martindp2 Registered Users Posts: 8
    Master Explorer
    #DougLap# Thanks for the contact details - I thought I'd looked everywhere. :(
  • Vodor
    Vodor Registered Users Posts: 6
    Master Traveler
    Exactly the same thing here. First a €2.99 order and an equal discount. Next the message about the monthly subscription.

    I haven't tried to cancel yet on the odd chance that it will be free each month. So I'm curious to hear what their support has to say. Anybody contacted them yet?
  • NoNoNoYes
    NoNoNoYes Registered Users Posts: 3
    Apprentice Traveler
    edited June 2020
    Me too. Same problem. It is obviously not legal!
    I have not bought nor asked to buy any subscription in the first place!!!!!!!!!!!!!!
    Can someone advise on what to do? Where to complain?
    I don't even want to bother cancel a subscription that I never bought in the first place.
    This is a complete obvious scam from tomtom!!!!!
  • boljak
    boljak USARegistered Users Posts: 43
    Outstanding Wayfarer
    what is reprehensible is that they sell the safety camera subscription based on what users report on the road. I drive at least 8 hours a day in New York City as my profession. I report speed camera or red light camera that is not yet on their database. Should I not be at least given a free subscription as an active contributor?
  • Vodor
    Vodor Registered Users Posts: 6
    Master Traveler
    Warning: I once made a single payment on Tomtom using paypal. Now I discovered they opened a paypal subscription, allowing them to take money at any time.

    Make sure you disable any such recurring payment on Paypal before they actually use it.