Also no map update on new device. — TomTom Community

GO WiFi -PREMIUM/ ESSENTIAL/ BASIC/ CAMPER/ PROFESSIONAL/ VIA 53

Also no map update on new device.

HeerooHeeroo Posts: 1 [New Seeker]
edited June 2020 in GO WiFi -PREMIUM/ ESSENTIAL/ BASIC/ CAMPER/ PROFESSIONAL/ VIA 53
Hello,
I bought a new device today and only got POI updates and so on. But no map updates. I'm on 10.35
What todo?

Answers

  • DougLapDougLap Posts: 7,712
    Superuser
    Hi @Heeroo

    During the current situation with many working from home it seems some accounts are taking longer to be set up correctly.

    Hopefully @VikramK will pick this up on Monday and sort it out for you. Look back then.

    Doug
  • VikramKVikramK Posts: 11,608 Moderator
    Hi @Heeroo

    Welcome to the community!
    Subscriptions have been sorted. Please check for map updates now.

    Regards, Vikram
  • patrick1975patrick1975 Posts: 2 [Apprentice Traveler]
    Same for me. I have a new professional 520 wifi. now new map avalible sinds last satuarday.
    anything i can do ?
  • DougLapDougLap Posts: 7,712
    Superuser
    Hi @patrick1975

    Hopefully @VikramK will pick this up tomorrow and sort the account out. Look back then.

    Doug
  • VikramKVikramK Posts: 11,608 Moderator
    Hi @patrick1975

    Welcome to the community!
    The services for your GO PROFESSIONAL 520 have been fixed. Please check for new map updates...

    Thanks, Vikram
  • patrick1975patrick1975 Posts: 2 [Apprentice Traveler]
    Thank you Vikram. i have the new map now.
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