No map update for new device available

KF_Support
KF_Support Registered Users Posts: 2
New Seeker
edited December 2021 in Devices using Wi-Fi®
Hello,
this Monday I bought a Tomtom GO BASIC on the offical Tomtom Website which arrived today. After startup, firmware was updated successfully via WiFi to 19.201. Installed Map version is v1011. I tried to update the map several times and it says always: its up to date. I expected to get map 1050?! I tried factory reset, without succes. Strange: I can buy a new map after login in the website.
To avoid a return shipment to complain the device what could be the next step?
Thank you and best regards
Ronald

Best Answer

Answers

  • DougLap
    DougLap Posts: 9,822
    Superuser
    Hi @KF_Support

    Hopefully; @VikramK can sort out your account and therefore the mapping. Look back here tomorrow.

    Doug
  • KF_Support
    KF_Support Registered Users Posts: 2
    New Seeker
    Hi DougLap and VikramK,
    thank you a lot for the quick answer and fix! Its working now!
    Best regards
    Ronald