No map update for new device available
KF_Support
Registered Users Posts: 2 
New Seeker
New Seeker
Hello,
this Monday I bought a Tomtom GO BASIC on the offical Tomtom Website which arrived today. After startup, firmware was updated successfully via WiFi to 19.201. Installed Map version is v1011. I tried to update the map several times and it says always: its up to date. I expected to get map 1050?! I tried factory reset, without succes. Strange: I can buy a new map after login in the website.
To avoid a return shipment to complain the device what could be the next step?
Thank you and best regards
Ronald
this Monday I bought a Tomtom GO BASIC on the offical Tomtom Website which arrived today. After startup, firmware was updated successfully via WiFi to 19.201. Installed Map version is v1011. I tried to update the map several times and it says always: its up to date. I expected to get map 1050?! I tried factory reset, without succes. Strange: I can buy a new map after login in the website.
To avoid a return shipment to complain the device what could be the next step?
Thank you and best regards
Ronald
0
Best Answer
-
Hi @KF_Support
Welcome to the community!
Services for the device have been fixed
. Please check for updates now..
Regards, Vikram5
ModeratorAnswers
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Hi @KF_Support
Hopefully; @VikramK can sort out your account and therefore the mapping. Look back here tomorrow.
Doug0 -
Hi @KF_Support
Welcome to the community!
Services for the device have been fixed. Please check for updates now..
Regards, Vikram5 -
Hi DougLap and VikramK,
thank you a lot for the quick answer and fix! Its working now!
Best regards
Ronald0
