Unwanted Services
AlanT34
Posts: 1 [New Seeker]
I have had two emails/invoices. One for speed cameras and one for Live Services. Both come with a monthly cost. I don't want the speed cameras as I already have Live Services. Also I don't want the Live Services (monthly one) but I am reluctant to refuse it as I am concerned that I may cancel the existing service.
So, how do I return to the status quo of last week (before the emails)?
Can they legally impose services without my agreement?
So, how do I return to the status quo of last week (before the emails)?
Can they legally impose services without my agreement?
0
Answers
Welcome to the community!
The previous subscription is valid until March 2021. Cancelling a new order won't impact the previous subscription.
To cancel the services please see this FAQ- https://help.tomtom.com/hc/en-us/articles/360013902260
For the query regarding charges and refund I would suggest that you contact our customer service. At the moment the contact channels are temporarily closed due to a maintenance and migration task. But should be available soon.
Inconvenience caused is regretted.
Thanks, Vikram