Unwanted Services

AlanT34
AlanT34 Registered Users Posts: 1
New Seeker
in MyDrive Connect
I have had two emails/invoices. One for speed cameras and one for Live Services. Both come with a monthly cost. I don't want the speed cameras as I already have Live Services. Also I don't want the Live Services (monthly one) but I am reluctant to refuse it as I am concerned that I may cancel the existing service.
So, how do I return to the status quo of last week (before the emails)?
Can they legally impose services without my agreement?

Answers

  • VikramK
    VikramK Administrators Posts: 13,781
    Moderator
    Hi @Alan

    Welcome to the community!
    The previous subscription is valid until March 2021. Cancelling a new order won't impact the previous subscription.

    To cancel the services please see this FAQ- https://help.tomtom.com/hc/en-us/articles/360013902260

    For the query regarding charges and refund I would suggest that you contact our customer service. At the moment the contact channels are temporarily closed due to a maintenance and migration task. But should be available soon.

    Inconvenience caused is regretted.

    Thanks, Vikram

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