How do I contact TOMTOM if I think my account has been hacked?

Janwhippet
Janwhippet Registered Users Posts: 1
New Seeker
Today I received an email from TomTom Transactional with an order confirmation for a subscription to live services. I thought this was a phishing email so marked as spam. I decided to check my account when I got a second email which included instructions on how to cancel this subscription and found that the order exists in my account. I am concerned as I have not placed the order. My device has free lifetime traffic. I will cancel the subscription and changed my password, but I am concerned about how the order was placed in the first place. I cannot find a way to send them an email, my device is no longer supported by them.

Answers

  • dhn
    dhn Posts: 33,388
     Superuser
    Phone support is no longer available. You can use chat during business hours:

    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • Niall
    Niall Posts: 11,140
    Superuser
    @Janwhippet

    Customer Support details

    United Kingdom
    Chat
    Monday - Friday: 09.00 AM - 05.30 PM BST
    Saturday - Sunday: Closed
    Email