tom tom trucker 6000 does not charge

marcotroi

the navigator works perfectly but it does not recharge anymore, I tried to change the usb cable, connect it both to the socket and to a computer but it does not connect and the battery is not recharged.
once the battery is drained, I will no longer be able to use it.

YamFazMan

Hi
@marcotroi

The Previous NAV4 and Latest (NAV5 WiFi) devices are quite power hungry and can go into "Power saving mode" if not supplied with enough power
Are you using the Tomtom supplied cable and Tomtom supplied Power Adapter
The Charger Adaptor and USB Cable supplied by Tomtom WILL run and charge the device at the same time

Many 3rd party Mismatched Charger Adaptors won't run and charge the device at the same time
See... It's not simply a power thing.....
https://discussions.tomtom.com/en/discussion/comment/1182024/#Comment_1182024
_____________________________________

When the device is In use they are designed to be always connected to a power supply
The Tomtom supplied Power Adapter is rated at 5Volts 1.2Amps
Even after you have recharged the device externally via a mains charger, when in use in the vehicle, they will still require being connected to a Tomtom supplied Power Adapter (Or a proven suitable 3rd party Power adapter)
______________________________________

(1)... Do NOT attach them to a dashboard USB port in your vehicle as they normally only supply 500mAmp (0.5Amp) and are for data transfer and not supplying power: See... Note (1) & (2)

(2)... Using a NONE Tomtom 3rd party underpowered or a mismatched cigarette lighter charger can cause the device to go into Power Saving Mode: See... Note (1)

(3)... On the Models with a built-in SIM, the reduction of power to the SIM can cause the dropping of the traffic info: Note (3)

Note (1)... At an (Undisclosed) percentage of battery discharge, the device will try to save its power requirements by dimming the screen and eventually powers off the device... Devices with a built-in SIM Card may also lose Live Traffic services
Note (2)... A dashboard USB port can also fool a NAV4 Device into entering 'Updating Mode' and display the Connected to your Computer splash screen
Note (3)... I tried connecting my Tomtom GO 6200 to my Cars USB port, checked the connection status it reports 'Connected over USB' --> 'GPRS (SIM) Disconnected'

ATB YFM

marcotroi

Sorry
I have tom tom trucker 6000
It is ok for 3 year with recharge of machine

YamFazMan

HI
@marcotroi
The Trucker 6000 is a NAV4 Device... See Above
Are you using the Tomtom supplied power adapter
is the Power adapter working
Is the Power Socket in the Cab working
Is the Mount Working (Does the Trucker 6000 work in the truck if you plug the USB Lead/Power-Adapter directly in to the device and bypass the mount
Does the device charge using the Computer or a Mains/USB Phone Charger/Adapter

Stay Safe... ATB YFM

marcotroi

Is the Power Socket in the Cab working
Yes
Is the Mount Working (Does the Trucker 6000 work in the truck if you plug the USB Lead/Power-Adapter directly in to the device and bypass the mount
No
Does the device charge using the Computer or a Mains/USB Phone
NO
Charger/Adapter
No

YamFazMan

Hi
@marcotroi
Sound like a dead Battery ??? Is the device still under warranty...

Maybe contact Tomtom Support....
Due to COVID-19 the phone service has been suspended....
Tomtom Direct Email & Chat Links by Country....
Click on required Countries Email or Chat Link....
Here... https://discussions.tomtom.com/en/discussion/1122389/customer-service-contact-details-during-covid-19-epidemic/p1

Stay Safe... ATB YFM

marcotroi

Sound like a dead Battery ??? Is the device still under warranty...
the warranty is finish

Maybe contact Tomtom Support....

I have send an email 2 days ago but i not have recived answare.
i have changed the battery with an new but the problem still not resolve.