Doesn't install updates for me
Jose_Francisco
Posts: 2 [New Seeker]
Good morning, I am new to the forum and I would need someone to help me out.
I have a TomTom Start 25, I have never had a problem with updates until today.
I connect it to the laptop and the MyDrive Connect application recognizes it, after downloading the updates when I go to install them, it cannot connect with the TomTom, it tells me to disconnect and reconnect the cable, but it also cannot connect. Does anyone know what the problem is?
Thanks in advance
Greetings
Mod edit: Machine translated (Spanish)
I have a TomTom Start 25, I have never had a problem with updates until today.
I connect it to the laptop and the MyDrive Connect application recognizes it, after downloading the updates when I go to install them, it cannot connect with the TomTom, it tells me to disconnect and reconnect the cable, but it also cannot connect. Does anyone know what the problem is?
Thanks in advance
Greetings
Mod edit: Machine translated (Spanish)
0
Answers
Keep generating the problem
Mod edit: Machine translated (Spanish)
Superusers
@Jose_Francisco
Welcome to the site....
If I have a problem with myDrive Connect...I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program gives MyDrive Connect a CPR and brings to bring it back to life...
See... https://discussions.tomtom.com/en/discussion/comment/1686214/#Comment_1686214
______________________
JimB0b wrote: »
Thanks @YamFazMan
I'm on a Mac but have found the two folders you mentioned (Home3 and MyDriveConnect) and deleted them. Hurrah.. that's done the trick after a couple of frustrating weeks I've updated it successfully.
Many thanks for the advice.
On a Mac....
The "HOME3" and the "MyDrive Connect" folders are located here...
MacOS: Users\Username\Library\Application Support\TomTom\
Stay Safe... ATB YFM