Doesn't install updates for me

Jose_Francisco

Good morning, I am new to the forum and I would need someone to help me out.
I have a TomTom Start 25, I have never had a problem with updates until today.
I connect it to the laptop and the MyDrive Connect application recognizes it, after downloading the updates when I go to install them, it cannot connect with the TomTom, it tells me to disconnect and reconnect the cable, but it also cannot connect. Does anyone know what the problem is?
Thanks in advance
Greetings


Mod edit: Machine translated (Spanish)

rider1rider

Check firewall and antivirus softwares.

Jose_Francisco

Thanks for your help elated browser but I have paused the antivirus and checked the firewall.
Keep generating the problem

Mod edit: Machine translated (Spanish)

YamFazMan

Hi
@Jose_Francisco
Welcome to the site....
If I have a problem with myDrive Connect...I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program gives MyDrive Connect a CPR and brings to bring it back to life...
See... https://discussions.tomtom.com/en/discussion/comment/1686214/#Comment_1686214
______________________

JimB0b wrote: »
Thanks @YamFazMan
I'm on a Mac but have found the two folders you mentioned (Home3 and MyDriveConnect) and deleted them. Hurrah.. that's done the trick after a couple of frustrating weeks I've updated it successfully.
Many thanks for the advice.


On a Mac....
The "HOME3" and the "MyDrive Connect" folders are located here...
MacOS: Users\Username\Library\Application Support\TomTom\

Stay Safe... ATB YFM