Speed camera update not working

fireyfred
fireyfred Registered Users Posts: 2
Novice Seeker
I bought a speed camera update £1 for three months believing this was for my device but it doesn't work

Answers

  • DougLap
    DougLap Posts: 10,056
    Superuser
    Hi @fireyfred

    Hopefully @VikramK or @lampard will pick this up and advise you what the situation is with your account.

    Doug
  • VikramK
    VikramK Administrators Posts: 14,342
    Moderator
    Hi @fireyfred

    Are you not getting the updates for speed cameras in MyDrive Connect or are the alerts not working?

    The subscription looks okay on your account.

    Regards, Vikram
  • fireyfred
    fireyfred Registered Users Posts: 2
    Novice Seeker
    Hi Vikram,

    Thanks for your replies, they are appreciated.

    I’ll try to explain the situation a little more clearly.

    I 'have a TomTom Start 50 which includes lifetime European maps.

    I recently received an email “3 months speed cameras for £1”, I believed this would give me a 3 month extension to my present contract.

    What it appears to have given me is a 3 month contract for “World” speed cameras, which I cannot use on my Tomtom 50 without buying World Maps. I neither need nor want these.

    I simply wanted to extend my present European arrangement as economically as possible, however it seems I can’t buy this. any longer.

    The present situation on My Connect is:

    I have my existing European cameras which runs out on 19.11.2020.
    A new World cameras contract running until.09.09.2020 (which I don’t require nor can I use)

    There is also a download available for a 1 year European cameras contract extension (which is what I want) but I have been unable to download for the last three days.

    Hope this clarifies matters Vikram and I haven’t confused you further, many thanks, fireyfred
  • VikramK
    VikramK Administrators Posts: 14,342
    Moderator
    Hi @fireyfred
    Everything clear now :)
    I have sent you a PM, please check your inbox.

    Thanks, Vikram
  • TrevorThorpe14
    TrevorThorpe14 Registered Users Posts: 1
    New Seeker
    i found when my speed camera subscription expired it does not notify you of any speed cameras. In the past it still alerted you to speed cameras but is out of date so you might not have all the current locations, but still works.
    Is this now how it works. Renewing the subscription for 3 months has brought them back but will they all be switched off when it expires?
  • mathmosman
    mathmosman Registered Users Posts: 6
    Apprentice Traveler
    Help! We purchased UK Speed Camera from MyDrive Connect. Updated the Start 52, but speed camera updates doesn't work.

    Checked the MyDrive Connect a couple of days later, and it now says World Speed Cameras has been installed. Is this the issue - as we only have (and only need) UK speed cameras.

    The device says it is fully up-to-date, so there's no option available to us.