Old map on new device

DaveGor
Registered Users Posts: 2 
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Hi
Just bought a Go premium but the Europe map is from Feb 2019 even though the device says it is up to date. I gather the latest version is from 2020 Thanks
Just bought a Go premium but the Europe map is from Feb 2019 even though the device says it is up to date. I gather the latest version is from 2020 Thanks
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Best Answers
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Hi
@DaveGor
Welcome to the site....
I guess at Tomtom its like everywhere else... The restrictions as a result of the Corona Virus, Social Distancing and people working from home, is probably delaying the Activation of Accounts and the Allocation of Maps & Services to Accounts/Devices....
@VikramK or @lampard... The Forum Moderators should pick this up in the Morning (Friday) and check your account status....
Stay Safe... ATB YFM5
Answers
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Hi
@DaveGor
Welcome to the site....
I guess at Tomtom its like everywhere else... The restrictions as a result of the Corona Virus, Social Distancing and people working from home, is probably delaying the Activation of Accounts and the Allocation of Maps & Services to Accounts/Devices....
@VikramK or @lampard... The Forum Moderators should pick this up in the Morning (Friday) and check your account status....
Stay Safe... ATB YFM5 -
Thanks for the very quick responses. I had not appreciated that the features needed to be activated. Maps have now been updated, traffic information is working, all is well!
Thanks for your help1 -
Is that the reason why my new Rider500 works with an 11 months old map e.g.: Europe v1035.9710 and it tells me I am "up to date"?
How many map updates can one expect each year?0 -
Hi @VikramK ,
Yes, I did a soft reset ( I first looked, on the forum here, for possible answers of course), I also tried to update via the USB cable. Updates for traffic cams are no problem what so ever. The TT Rider says that I am "up to date" (with an 11 months old map).
I even tried a reset to factory, but the results are always the same.
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@Dagoke
That is quite a strange behaviour. As a last attempt from my side I have asked the 2nd Line to create scripts to push the new map v1050.
Could you please check for updates one more time?
If this does not help then I would recommend contacting our customer service. The case might need further investigation from their end.
Thanks, Vikram
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@VikramK you mus have a magic wand
!
I started my GPS and suddenly it restarted and informed that I did not have a map installed. Then it gave me a choice to download a new map. So right now my GPS is hanging on his umbilical cord ( power) while the download is in process.
Thank you so much for your assistance. I wil keep you update here when the map update is installed.1 -
I got newtomtom premium but does not have upto date map. It says its updated but I see a lot of differences.0
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Hi @Abrahamelener2002
When you first started the device did you get an updated map offered. If not then either it has not logged into the Account you entered for My Drive or it needs the units settings sorted on TT servers. @VikramK or @lampard can review this tomorrow and sort if necessary.
Under about in Settings the maps if the latest should be version 10.55.
Doug0 -
Thank you @DougLap . I have map for Europe 1055.103920
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Is it different from 10.550
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Hi @Abrahamelener2002
That is the Latest version of the Europe map for cars. The 10.55 relates to the version, or you could say issue number, and the latter reference relates to the map so for example the current Europe Camper map has the same 10.55 but the following reference is different
Doug1 -
Do you mean 1055.10392 is the same as 10.55 for europe. it shows me different speed limits than the actual speedlimit. I wonder if there is some thing to do0
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Hi @Abrahamelener2002
Yes it is the same. The speeds limits may be wrong as some are around where I am. They seem to take some time to get corrected once they have been advised via the Mapshare website..
Doug1