Early this year I started to have 2.99 euros taken from my bank account without permission.
Best Answer
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LAURE123 Posts: 1,632
SuperuserHi all
@DougLap It is rather in the TomTom customer account that the subscription can be stopped.
@Lazy git
There are several messages similar to yours on the forum.
To check, modify or cancel a recurring speed camera subscription, consult this FAQ "How to cancel an ongoing service subscription".
https://uk.support.tomtom.com/app/answers/detail/a_id/26819/
If necessary, you can contact TomTom customer service to sort your customer account for more explanations or a refund.
In this complicated period I am not sure that TomTom phone support works again:
https://discussions.tomtom.com/en/discussion/1115662/phone-numbers-to-contact-customer-support-new
But you can contact TomTom customer service by Live Chat or email.
https://discussions.tomtom.com/en/discussion/1122389/customer-service-contact-details-during-covid-19-epidemic
Regards.6
Answers
Superuser
I assume you may have had a speed cameras subscription that has expired and it has auto renewed. Tr going into cameras in My Drive Connect and see if you can stop the charge .
Doug
Superuser
@DougLap It is rather in the TomTom customer account that the subscription can be stopped.
@Lazy git
There are several messages similar to yours on the forum.
To check, modify or cancel a recurring speed camera subscription, consult this FAQ "How to cancel an ongoing service subscription".
https://uk.support.tomtom.com/app/answers/detail/a_id/26819/
If necessary, you can contact TomTom customer service to sort your customer account for more explanations or a refund.
In this complicated period I am not sure that TomTom phone support works again:
https://discussions.tomtom.com/en/discussion/1115662/phone-numbers-to-contact-customer-support-new
But you can contact TomTom customer service by Live Chat or email.
https://discussions.tomtom.com/en/discussion/1122389/customer-service-contact-details-during-covid-19-epidemic
Regards.