Need to send for repair — TomTom Community

Spark, Spark 3, Runner 2 and Runner 3

Need to send for repair

GerardoValencia1977GerardoValencia1977 Posts: 1 [New Seeker]
edited June 9 in Spark, Spark 3, Runner 2 and Runner 3
Good afternoon I need to send my watch for repair, it no longer starts or charges

Mod edit: Machine translated from Spanish

Answers

  • tfarabaughtfarabaugh Posts: 16,169 Superusers
    TT Sports does not offer a repair service. They went out of business over 2.5 years ago and discontinued all the watches, they are now obsolete. It is likely an issue with the charger, not the watch. Is there any damage to the pins in the charger or the contacts on the watch? If any of the pins are bent or deformed straighten them out with a pin and make sure the contacts on the back of the watch are free of tarnish or grime. Also make sure it is fully snapped into the cradle.

    Otherwise it is time to toss it and get a new watch. There are plenty of newer models from other brands with better feature sets for lower prices.
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