Payment status unknown

Stevo68

Ok so I’ve gone to renew my speed camera subscription as it’s run out and I get the message payment status unknown - please call TomTom.

The number supplied isn’t working and there doesn’t appear to be an option for an online chat.

Can anyone help out? I appreciate things are difficult with the current situation but to only have an online forum for support is pretty poor.

If there is a issue with renewing subscriptions and all the telephone numbers aren’t working then surely it would be an idea to communicate this with the users?

Landorin

Hi @Stevo68

@VikramK will help you for sure.

The chat available from 9am

VikramK

Hi @Stevo68

Are you still facing the same issue when placing an order on our webshop?
Have you tried clearing cookies or using a different browser.

Thanks, Vikram

Stevo68

I ended up speaking to support who resolved the issue. The support guy was really helpful.

I still fell that there should be better information regarding the fact that there is only online chat available.

But thanks for checking 👍