RIder 550 / iPhone bluetooth connectivity - totally sucks?? (or is it me??)
I am not trying to do anything difficult. I have an iPhone 11 Pro (not the plus, the standard size one but current version) with current software. My TomTom Rider 550 is also up to date with software.
When I try to go through the connection including the MyDrive app, one of several things happen NONE of which is as it should be:
- The pairing fails generally at some point
- It connects the first bluetooth pairing but fails the second bluetooth pairing (and then shows unconnected in MyDrive)
- It claims to have connected both bluetooth pairings (and on the 550 it actually shows as paired).. on iPhone in the bluetooth settings both pairings are shown as connected.. but MyDrive still shows disconnected
- The best I've ever had was a brief (less than 20seconds) period when the connection to the cloud / traffic / etc seemed to be working before it dropped.
I've done this over and over. Checked software levels. Deleted pairings and restarted. Everything. I cannot bear to talk to TomTom support (over email), they are useless and totally lacking in any knowledge -- all I ever get is multiple requests to reset my entire life, factory reset iphone, factory reset the 550, factory reset myself, then reconnect and hey presto it will all work but hey presto it doesn't.
The closest I've come to anything at all being usable is to completely ignore ALL instructions from TomTom, delete MyDrive, and just use wireless hotspot on my phone connected as WiFi -- you don't get any of the other "valuable features" e.g. messaging / alerts appearing, you just get basic connectivity, but at least you get the traffic. Even that fails sometimes too however... the other day it worked for half an hour then the wifi link dropped out but, to be fair, that could have been my phone or Vodafone.
Has anyone anywhere in the world ever got this to work? Any tricks other than factory reset I may not have tried.
And can anyone shed any light on the question as to why TomTom make this so ridiculously crap when every other device manufacturer cracked bluetooth years ago? I prefer the nav experience of TomTom over Garmin but I'm so fed up with this nonsense I am about to put my 550 in the bin and buy a new Garmin I think... unless I can get it sorted...