why no longer support Go60 devices
geordiebob
Posts: 5 [New Seeker]
why no longer support Go60 devices for speed camera updates and why do you not have a email address to contact you ,when clicking on support it takes you to a new page to flog us new devices . my go60 is working perfectly but tomtom now wont support older devices this is wrong you should support any or all devices purchased from tomtom however old. it now makes me think that it is time to go with a different brand
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Best Answers
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DougLap
Posts: 8,902 
SuperuserHi @geordiebob
The GO60 is still supported. Did you unit come with Lifetime cameras updates if so then you should still be getting them. If it came with a limited period then you need to purchase updates for the cameras. Has your sub run out.
Here is the link to get cameras if you need to renew a sub.
https://www.tomtom.com/en_gb/sat-nav/maps-services/shop/speed-camera-updates/world/
Doug5 -
DougLap
Posts: 8,902
SuperuserHi @geordiebob
Check your unit here to see about support. Bear in mind any unit that has been declared obsolete will still have the Lifetime promises honoured if they were sold with it.
https://uk.support.tomtom.com/app/answers/detail/a_id/9508/kw/what tomtom do I have
Doug5
Answers
Superuser
The GO60 is still supported. Did you unit come with Lifetime cameras updates if so then you should still be getting them. If it came with a limited period then you need to purchase updates for the cameras. Has your sub run out.
Here is the link to get cameras if you need to renew a sub.
https://www.tomtom.com/en_gb/sat-nav/maps-services/shop/speed-camera-updates/world/
Doug
thanks for your reply .i will check it out I used to buy the Europe yearly sub but in my devices account it says tomtom has stopped selling services for this device your trusted device will still work perfectly but you will not be able to buy any new services . thanks again
Yes lifetime maps. Thanks again for the info
Superuser
Check your unit here to see about support. Bear in mind any unit that has been declared obsolete will still have the Lifetime promises honoured if they were sold with it.
https://uk.support.tomtom.com/app/answers/detail/a_id/9508/kw/what tomtom do I have
Doug
Will do thanks
Superusers
@geordiebob
Welcome to the site....
Just to be sure... Check the first 2 Characters of the serial Number....
IF 'WM'... Your device is a TomTom Start 60 / Via 620 (2012) with 2GB memory and it updates through MyDrive Connect.
Important: Your device is no longer supported through phone , and it's not possible to buy new maps and services for your device. You can still get help through our user forum and FAQs
Stay Safe ATB YFM
No its a Go60 and does not start with WM
Thank for the advice
Superusers
@geordiebob
Doh... Sorry about that....
Where on earth did I get Start 60 from ???
ATB YFM