No maps available - Start 52
DRBay
Posts: 3 [New Seeker]
Hi,
I have a TomTom Start52, connected to MyDrive with serial number. I tried to update the map after the purchase, I added an extra memory card in order to have enough available memory. I deleted the map, and now I cannot download anything. Been trying to solve this for months. Also talked to your helpdesk, but with no success.
If I am to get a map, then I have to pay for it.
How do I solve this? Almost 6 months with a device that cannot be used.
- Daniel
I have a TomTom Start52, connected to MyDrive with serial number. I tried to update the map after the purchase, I added an extra memory card in order to have enough available memory. I deleted the map, and now I cannot download anything. Been trying to solve this for months. Also talked to your helpdesk, but with no success.
If I am to get a map, then I have to pay for it.
How do I solve this? Almost 6 months with a device that cannot be used.
- Daniel
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Best Answers
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VikramK
Posts: 12,707 
Moderator
Hi @DRBay
The START 52 comes with 3 months of speed cameras services. If you wish to continue getting new speed camera location updates then you have to subscribe to a subscription.
See here- https://www.tomtom.com/en_gb/sat-nav/maps-services/shop/speed-camera-updates/world/
Thanks, Vikram5
Answers
Superuser
Does this help.
https://discussions.tomtom.com/en/discussion/1034305/what-to-do-if-your-device-displays-no-maps-found/p1?new=1
Also possibly @VikramK can have a look at your account and see if it needs sorting out and whether there are a load of activities blocking you sorting the matter out. Look back here tomorrow.
Doug
Superuser
Lest see what @VikramK says tomorrow when he has had a chance to look at your account and their server logs.
Doug
Welcome to the community!
The subscriptions for the device have been sorted. Please check for updates in MyDrive Connect.
Regards
Vikram.
Will we also have the traffic cam warning?
The START 52 comes with 3 months of speed cameras services. If you wish to continue getting new speed camera location updates then you have to subscribe to a subscription.
See here- https://www.tomtom.com/en_gb/sat-nav/maps-services/shop/speed-camera-updates/world/
Thanks, Vikram
I have same problem. I have a TomTom Start62. comes with liftime maps. purchased it 1 week ago.
when inserted SD card all maps was gone. connected to MyDrive. and there under my maps is only offer: Time to replace my device!
i dont whant to by a new deviece. i just bought one!
How can i redownload/update maps for my almost new device!
Superuser
Is the SD card from another TT unit?
Doug
sorry my english.
Just do a factory reset and connect the device again to MyDrive Connect. The maps should be offered as a download.
Thanks, Vikram
Superuser
The MyDrive Connect software can see the new card. I assume you were updating it and something has gone wrong during the process.
Let’s see what @VikramK suggests which may include the addition of a small map to your account which you can load first then reinstall the main map that you have lost.
If he does add a small map then leave it on your unit as this will help you run the unit normally and avoid the no maps found situation. Always do updates one at a time.
Look back here later.
Doug
Hi, VikramK!
Thanks for helping!
How i reset this device? i press power button more 20-30s, but device not resetting.
if press power button, device connected to pc or disconnect?
Yeeeeeeeeeeeaaaa!
thank you very much! All done!
Thanks!
Superuser
Tap menu/settings/system/reset device.
You will have to set the unit up again as you did when you first started using it. Make sure you include your account details during the process.
Doug