Live traffic does not work
gorilla86
Posts: 1 [Apprentice Seeker]
Hallo!
I have had a TomTom Go 5100 for over 1 year. The live traffic service has not been working normally for about 1-2 months. I enter the route then show the traffic for 10 minutes then nothing. I performed a reset on the device but the problem was not resolved. With Tomtom mydrive, I always update the maps and services. What could be the problem? Please help me!
I have had a TomTom Go 5100 for over 1 year. The live traffic service has not been working normally for about 1-2 months. I enter the route then show the traffic for 10 minutes then nothing. I performed a reset on the device but the problem was not resolved. With Tomtom mydrive, I always update the maps and services. What could be the problem? Please help me!
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Comments
Superuser
Hopefully @VikramK can check your account to see if it needs sorting and comment back here on Monday.
Doug
Welcome to the community!
I can't find any issues with the subscriptions for the device. Could you do a factory reset and then test the device on a planned route.
Main menu- Settings- System- Reset device.
To avoid losing the saved places please use MyDrive to back up the device.
Thanks, Vikram
Superuser
There are no phone lines operating during the current situation with many working from home and changes to accounts seem to be taking longer than normal..
Hopefully @VikramK or @lampard will pick this up and sort your account out.
Look back later
Doug
Welcome to the community!
The order is still not activated for your device. Please contact our customer services with the order number, and they should be able to help you with sorting this.
Regards, Vikram
Superuser
Could you try the following
Tap Contact Us under Support at the bottom left of this page.
Log in top Right of the page that comes up
Tap the Support Icon bottom Right
Type in what your problem is and see if you can sort it that way.
Please let us know how you get on.
Doug
My device is ZA 3089101731...and i have speed camera world for 1 year and Tom Tom trafic europe for 18 months... order 409529617... but on the device is not active.....
I also have a card for 1 year with code for speed cameras not used ....
Can someone help me.
Thanks!
Superusers
Devices with Serialnumber "ZA" should be a Go 6200,Go Camper or a Go Professional6250.
So you must not buy this services.
Please contact the customer Support as mentionet here:
https://discussions.tomtom.com/en/discussion/1124472/contacting-customer-services
Only the Moderators or the customer support can sort your account.
Superuser
If you unit is one of the models @Lochfrass mentions then at the moment the mods can only sort out your account so that the lifetime Maps, Traffic and cameras are available to you at no additional cost. Hopefully @VikramK can check your account and so look back here tomorrow to see what he says.
You will have to contact Customer Support to sort out a refund if it was not necessary for your device as the Mods cannot resolve that at the moment.
Doug
Tomorow is a new day .... let's hope a better one!
Welcome to the community!
Yes, as Doug and Lochfrass mentioned the services for Traffic and Speed Cameras should be lifetime(device).
I have asked the team to fix the services for your device. Please do a soft reset and check the status...
Regarding the refund for the recent order, please get in touch with our customer service.
Thank you, Vikram
10x .... "speed and traffic" back in business !
The services should be active till juli 2021
Instead i recieve a message that my services are no longer available
and that i have to pay 49 € in order to extend the receiving of te traffic control services for one year
When i try to pay Your services say that i am a costumer from the Netherlands !!!
I live in Belgium and so im no able to pay
What is hapening
Many thanks for an answer to that problem
C lievois
Mod edit: Please don't post private or personal information on a public forum. Thanks!
Superuser
Contact Customer Services. There is no Phone line option at the moment as many are working from home.
https://discussions.tomtom.com/en/discussion/1124472/contacting-customer-services/p1
Doug